Mumtaz Ahmad Faizi
Boston,Massachusetts
Summary
With over six years of progressive experience in management, administration, training, customer service, and communication, I have developed a strong track record as an effective and results-driven manager. I excel in motivating and aligning team members with project and organizational goals, ensuring seamless execution and successful outcomes. My exceptional organizational skills, keen attention to detail, and proactive approach enable me to strategize and prioritize effectively, even when managing multiple tasks and tight deadlines. I thrive under pressure, maintaining composure and focus to consistently deliver high-quality results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport Inc
10.2024 - Current
- Operated within the control center for efficient check-ins
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Outreach and Training Manager
USAID/ACEBA
09.2022 - 08.2024
- Coordinate closely with the M&E team to monitor capacity-building programs and activities and follow up the M&E findings in cooperation with Sr Workforce Manager.
- Identify appropriate venues to conduct Vocational Job Readiness Training (VJRT), complete the Training checklist for each venue and ensure VJRTs are conducted on regular basis in the region and monitor training in routine basis to ensure quality of trainings provided
- Collect information on internships, apprenticeships, and job openings from employers in the province and provide support with the upload into ACEBA's job matching database
Training and Partnership Manager
USAID/AHEAD
01.2020 - 04.2022
- Establishing resource centers in regions with direct supervision of senior Capacity Building Manager
- Maintaining effective communication with, government officials, Local Communities and other stakeholders to establish training needs
- Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
Training Coordinator
Afghan Holding Group
10.2018 - 12.2019
- Conduct needs assessments of Afghan Holding Group staff as appropriate
- Be responsible for assuring the quality of training delivery of consultant and Afghan Holding Group core trainings including quality of assignments, quizzes, exercises, and other class activities
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
Communication Assistant
Afghanistan Football Federation
11.2017 - 09.2018
- Help the team develop public relations and promotional materials including the creation and distribution programs
- Perform administrative duties such as answering calls, preparing presentations, scheduling meetings, making travel arrangements, and so on
- Regularly collect data, prepare reports/presentations and evaluate the status of the company's public image and make recommendations for expanding or improving the public image
Administrative Assistant
National Parliament of Afghanistan
11.2016 - 10.2017
- Implementation of operational strategies
- Support to effective and efficient functioning of the unit
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Employee Support Service Program - Vocational English & Career Coaching
JVS
Boston, MABachelor of Business Administration -
Bakhtar University
01-2021
Certificate - Pharmacy
Razi Institute of Health Sciences
01-2018
High School Diploma -
Habibia High School
01-2016
Skills
- Demonstrable presentation skills
- Energetic
- Ambitious and self motivated
- Effective decision making
- Effective management
- In-depth knowledge of markets
- Complex financial data analysis
- Excellent communication and negotiation
- Customer service management
- Strong organization
- Problem-solving
Certification
- Diploma in English Language, 12/01/16
- Diploma in Office Automation, 12/01/15
- Certificate of proposal writing, 12/01/17
- Certificate of Quick Book Software, 09/01/17
Languages
English
Persian
Dari
Pashto
Timeline
Passenger Service Agent
Swissport Inc
10.2024 - Current
Outreach and Training Manager
USAID/ACEBA
09.2022 - 08.2024
Training and Partnership Manager
USAID/AHEAD
01.2020 - 04.2022
Training Coordinator
Afghan Holding Group
10.2018 - 12.2019
Communication Assistant
Afghanistan Football Federation
11.2017 - 09.2018
Administrative Assistant
National Parliament of Afghanistan
11.2016 - 10.2017
Employee Support Service Program - Vocational English & Career Coaching
JVS
Bachelor of Business Administration -
Bakhtar University
Certificate - Pharmacy
Razi Institute of Health Sciences
High School Diploma -
Habibia High School
Similar Profiles
Krishna DinnalKrishna Dinnal
Ramp Agent at Swissport incRamp Agent at Swissport inc
Shawn McClarityShawn McClarity
Duty Manager at Swissport FuelingDuty Manager at Swissport Fueling
AGATHA KOINAGATHA KOIN
TEAM LEADER -PASSENGER SERVICES at SWISSPORT KENYA LIMITEDTEAM LEADER -PASSENGER SERVICES at SWISSPORT KENYA LIMITED