Mundo Soto
Austin,Texas
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and logical decision making. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
H-E-B
11.2024 - Current
- Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Assisted in training new staff on customer service protocols and best practices.
- Monitored product availability and communicated restocking needs to management proactively.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Plumbing Apprentice/Technician Assistant
Moore and More Plumbing, LLC
Austin, Texas
02.2020 - 06.2022
- Participated in team meetings to discuss workflow improvements and enhance operational efficiency.
- Contributed to preventative maintenance tasks, enhancing system reliability and longevity..
- Worked closely under the direction of a licensed plumber on installation and repairs of water pipes.
- Assisted with work on gas piping, plumbing fixtures, water heaters, water softeners, and drain maintenance for multiple residential clients of the company
- Maintained inventory of plumbing supplies, facilitating timely project completion.
- Observed and followed best practices for customer service during service calls and inspections.
Store Lead/Manager
Game Stop
Austin, Texas
10.2022 - 05.2023
- Provided excellent customer service with detailed understanding of the product
- Assisted customers with product selection, purchases, and returns
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Maintained and exceeded store sales goals and metrics
- Open and close point of sales system, handled store deposits
- Managed inventory control, loss prevention strategies
- Maintained merchandising standards and store cleanliness
Cashier
Krispy Kreme
Austin, Texas
03.2018 - 07.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Trained new team members on cash handling procedures and store policies.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
David Crockett High School
01-2019
Skills
- Customer service
- Relationship building
- Payment processing
- Quality assurance controls
- Brand representation
- Service upselling
Timeline
Customer Service Representative
H-E-B
11.2024 - Current
Store Lead/Manager
Game Stop
10.2022 - 05.2023
Plumbing Apprentice/Technician Assistant
Moore and More Plumbing, LLC
02.2020 - 06.2022
Cashier
Krispy Kreme
03.2018 - 07.2018
High School Diploma -
David Crockett High School