Muneeb Khalid
Sales/Customer Support
Jhang Sadar Pakistan,Punjab
Summary
Driven professional with a track record of enhancing sales revenue and customer satisfaction at WebEx through expert department management and exceptional customer relations. Excelled in employee development and scheduling, ensuring peak performance and operational efficiency. Demonstrates a unique blend of strategic planning and interpersonal skills to drive results and team success. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
6
6
years of professional experience
Work History
Floor Manager
Worldwide Technologies
12.2021 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Increased sales revenue by developing and implementing effective promotional strategies.
Customer Sales Representative
WebEx
01.2018 - 12.2021
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bs in Medical Imaging Technlogy - Medical Assisting
Superior University Lahore
Lahore Pakistan 05.2001 -
Intermediate 12 Years of School - Science Education
Punjab College
Jhang Sadar Pakistan 05.2001 -
10 Class From This School I.e O Levels - Science Education
The Educators School
Jhang Sadar Pakistan 05.2001 -
Skills
- Department management
- Scheduling and Planning
- Product Promotion
- Performance Improvements
- Employee Management
- Customer Relations
- Employee Relations
- Employee Development
Timeline
Floor Manager
Worldwide Technologies
12.2021 - Current
Customer Sales Representative
WebEx
01.2018 - 12.2021
Bs in Medical Imaging Technlogy - Medical Assisting
Superior University Lahore
05.2001 -
Intermediate 12 Years of School - Science Education
Punjab College
05.2001 -
10 Class From This School I.e O Levels - Science Education
The Educators School
05.2001 -
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