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Detail-oriented Case Management and Customer Operations professional with 2+ years of
experience managing high-volume cases, coordinating with cross-functional stakeholders, and
ensuring SLA compliance. Experienced in handling confidential documentation, resolving complex
partner and customer issues, and improving operational workflows. Strong proficiency in MS Excel,
Word, and Outlook with a customer-focused and ownership-driven approach.

I am a highly motivated professional trained by the United States Army to perform all duties required of both a Biomedical Equipment Technician and a soldier. I received my training as a BMET at the METC Military BMET Training Campus in which I graduated with a 91.62 average. I am known for my superior customer service skills and my ability to make any work environment a pleasant one. I ensure that my job gets done as it is expected of me. I am currently employed by The InterMed Group as the Biomedical National Support Specialist. I am actively seeking to enroll in Thomas Edison State College so that I can secure a Bachelor's Degree in Biomedical Equipment Technology. I am always eager to further my education and better myself. I know I will prove to be a valuable asset to your company and your team.

20 years of experience and a background in maintenance, production, construction management, engineering, and manufacturing. Excellent people skills, high personal standards supporting Safety, Health, Environment, and skills in leading and managing change. Qualifications include Process Safety Management, ISO-9001, ISO-14001, and Electrical Safety Professional.

Highly skilled and experienced Web developer with expertise in system analysis, Web site design and application integration. Ability to increase reliability, maximize productivity and introduce system efficiencies. Provide genuine commitment to quality and customer satisfaction. Demonstrated success in problem solving and a proven track record with strong attention to detail.. Outstanding verbal/written communication skills and ability to coordinate multiple detailed projects from initiation to completion in a deadline-driven environment. Currently hold NV1 defense clearance Currently pursuing Masters in Cyber Security from UNSW online.

Munga Ramya

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IT Enterprise service desk Analyst

Customer support Executive (Non voice)

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Bachelor of Degree - Computers

Intermediate -

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IT Enterprise service desk Analyst

Customer support Executive (Non voice)

Bachelor of Degree - Computers

Intermediate -

High School -

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