Summary
Overview
Work History
Education
Skills
Timeline
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Muniba Ali

Springfield

Summary

Results-driven professional seeking to transition back into the event technology or marketing field. With over three years of experience supporting live events, managing digital platforms, and enhancing audience engagement, I bring a strong blend of technical proficiency and strategic thinking. I am committed to delivering seamless event experiences and supporting data-informed marketing efforts that drive meaningful results.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Weris
Vienna
11.2024 - Current
  • Managed and maintained a high-volume customer service inbox, ensuring all inquiries were addressed within a 24-hour response time.
  • Categorized and triaged incoming emails, assigning cases to appropriate teams based on urgency and complexity.
  • Developed and implemented Standard Operating Procedures (SOPs) to streamline customer service workflows, and improve response efficiency.
  • Created and maintained an internal knowledge base to enhance consistency in responses, and reduce resolution times.
  • Collaborated with cross-functional teams to refine processes, ensuring alignment with organizational policies and customer expectations.

Business Analyst

Caterpillar
04.2022 - 11.2024
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines. Developed innovative, fact-based and achievable strategies and operating models based on evaluations.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Defined key data points and data sources to track against measurable performance indicators and produce useful reports.

Event Technology Specialist

St James
Springfield
02.2018 - 03.2022
  • Coordinated over 100 youth events, including birthdays and sports events, ensuring seamless logistics, vendor coordination, and onsite support.
  • Managed event technology tools for attendee registration, badging, and session tracking.
  • Strengthened client relationships through personalized planning and post-event feedback analysis.
  • Monitored industry trends to enhance event offerings and improve client satisfaction.

Education

Certificate- Data Analysis

Syntax
08-2024

Bachelor of Science - Information Systems

George Mason University
Fairfax, VA
08-2023

Skills

  • Customer service
  • Cross-functional collaboration
  • Event Tech: Registration, Badging, Scanning
  • Microsoft office
  • Analytical and critical thinking
  • Project planning
  • MS sharepoint
  • Time management

Timeline

Customer Service Specialist

Weris
11.2024 - Current

Business Analyst

Caterpillar
04.2022 - 11.2024

Event Technology Specialist

St James
02.2018 - 03.2022

Certificate- Data Analysis

Syntax

Bachelor of Science - Information Systems

George Mason University

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Muniba Ali