Munirah Hawkins
Arlington,TX
Summary
Helpful professional commended as valuable team player with expertise in Network Engineering/Infrastructure and UC Engineering. Ready to bring 18 years of relevant work experience to new position in the Cybersecurity industry in the Dallas/Ft.Worth Metro or surrounding area. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
OCONUS Field Service Representative
- Configured hardware, devices and software to set up workstations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Helped streamline repair processes and update procedures for support action consistency
- Processed over 200 support requests weekly for technical assistance on wide range of issues related to satellite terminals and network equipment
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
US House of Representatives
CDW-G
05.2023 - Current
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and partners.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Configured, tested and maintained LAN/WAN components and connections.
- Troubleshot complex multi-vendor network service provider issues.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Assisted with implementation and support of network monitoring tools.
SDN Network Engineer
ANS Federal
07.2020 - 11.2022
- Conducted security assessments, assessed vulnerabilities, evaluated risks and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security
- Configured and installed routers, switches and wireless controllers
- Worked with outside vendors and teams to develop voice and data wiring infrastructure
- Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches
- Demonstrated proficiency in installing and maintaining Cisco, Juniper, Linux, virtual platforms and cloud connectivity
- Demonstrated advanced knowledge of large-scale global enterprise network operations and security
- Configured, managed and maintained Voice over Internet Protocol (VOIP) and multi-media (video) distributed systems and platforms
- Demonstrated advanced knowledge of networking protocols, including Dynamic Multipoint Virtual Private Network (DMVPN), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), and Routing Information Protocol (RIP)
- Wrote and maintained custom scripts to increase system efficiency and performance time
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
Network/Voice Engineer
Bylight, LLC
12.2019 - 03.2020
- Performed troubleshooting on call routing issues to identify and correct issues
- Configured and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design
- Managed and Maintained Analog fax lines, Voicemails, Auto Attendants, Phone setup, and Alarms
- Provisioned and Supported Existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, Cisco Switch, T1s, and Call Routing
- Monitored and analyzed system performance, such as network traffic, security and capacity
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
System Administrator
NTRCFL, BAE Systems
09.2019 - 12.2019
- Diagnose and correct computer systems issues
- Configure and troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades
- Lead multiple, large scale, problem-solving efforts, often involving outside vendors and other support personnel and/or organizations
- Established guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components
- Ensured availability and acceptable performance levels for mission critical host computer resources.
Network Engineer
Department, st Military Intelligence, MI, Battalion, US Army
10.2018 - 09.2019
- Conducted network design, layout and develops the baseline configuration for the system
- Analyzed network topologies, traffic and capacity requirements, and provides recommendationsand guidance
- Demonstrates expertise in supporting the following technologies: BGP, OSPF, VXLAN, STP, VLAN, IP subnetting, packet capture and analysis, core distribution-access networks, spine-leaf networks, WAN, MPLS
- Diligent experience designing, planning, testing, implementing, supporting and troubleshooting large data center networks, Monitor, diagnose, and resolve complex network and computer system issues
- Manage and administer servers, networks, and applications such as DNS, FTP, and Web
- Managed routers to operation of the internal network structure within the data center
- Install, configure, and maintain switches, servers, firewalls, and hard drives
- Troubleshoot network systems to identify and fix performance issues
- Provide solutions to complex problems on the integration of various technologies
- Design plans as well as lead initiatives for the optimization and restructuring of network architecture
- Calibrate and monitor data center servers to ensure efficient performance
- Collaborate with IT handlers, sales, and data center managers to develop action plan for improved operations
- Conduct inspections on power and cooling systems to ensure they are operational and efficient
- Organize the floor space that harbor data center equipment to allow for easy accessibility
- Established networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
- Maximized network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborated with network architects on network optimization
- Secures network system by establishing and enforcing policies; defining and monitoring access
- 781
Network Engineer
05.2017 - 10.2018
- Facilitated smooth network operations for 500 on-site users, and total of 10,000 users across 3 locations for $5 million catalog company
- Configured hardware, devices and software to set up workstations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Helped streamline repair processes and update procedures for support action consistency
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Developed and tested new product offerings prior to release to assist the team in bug identification
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
- Provided on-call support for network engineering duties
- Constructed and maintained Virtual Local Area Network (VLAN).
Senior Telecommunications Specialist
ACES, DISA
03.2015 - 06.2016
- Coordinate with external offices and agencies; including the DISA CONEX Branch, network users, MILSATCOM and Commercial SATCOM vendor NOCs, DISA IP NOCs, and other communications planners, managers and operators
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Field Service Engineer- IT Specialist
Exelis
05.2010 - 10.2014
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to thousands of technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
GMF Satellite Technician/VSAT Technician/Manager
United States Marine Corps
06.2002 - 06.2010
- Supervised and performed alignment, control functions, and direct support maintenance on assigned communications equipment
- Sustained system operations by ensuring backup equipment, spares, and repair parts were readily available; compiled system and network statistics for reports
- Reviewed installation specifications, building permit, manufacturer's instructions, and government ordinances to determine installation site for antenna
- Supervised placement direction and altitude of communication satellite, using surveying instruments and following charts of satellite position
- Examined installed system for conformance to specifications, using test equipment, such as multimeters and oscilloscope
- Facilitated the planning and implementation of network security, including setting up firewalls, managing host security, and applying cryptography to network applications.
Education
Master of Science - Cybersecurity
University of Maryland, Global
05.2024
Bachelor of Science - Network Computer Systems/Cyber Security
University of Maryland
12.2020
Associate of Arts - Political Science
Itawamba Community College
07.2011
Skills
- Customer Service Expertise
- Technical Issues Analysis
- Wide Area Networks
- Project Implementation
- Hardware and Software Configuration
- Call Center Operations
- Technical Documentation
- Resolve Technical Problems
- LAN and WAN Assessment
- Support SOP Writing
- TCP/IP
- Troubleshooting
Additional Information
- CompTIA Security+ Clearance , Top Secret/SCI, Department of Defense Last BI Date:
- Highlights Conducted security assessments, assessed vulnerabilities, evaluated risks and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security. Demonstrated knowledge using Cisco and Juniper equipment in routing, switching and VoIP implementations. Experience with identifying automatable/scriptable tasks and building scripts to improve efficiency and team performance. Key Skill Areas Network architecture understanding Cisco IOS mastery Layer-2/3 protocols expertise LAN Switching Technology expertise (Port security, VLAN aggregation) Routing protocol expertise (OSPF, EIGRP, BGP) WAN Acceleration technologies Campus, WAN and Datacenter Infrastructure solutions Aruba ClearPass proficiency Network device monitoring Riverbed Cascade experience SolarWinds support DNS implementation CCRI Preparation/NIST/RMF Framework
Timeline
US House of Representatives
CDW-G
05.2023 - Current
SDN Network Engineer
ANS Federal
07.2020 - 11.2022
Network/Voice Engineer
Bylight, LLC
12.2019 - 03.2020
System Administrator
NTRCFL, BAE Systems
09.2019 - 12.2019
Network Engineer
Department, st Military Intelligence, MI, Battalion, US Army
10.2018 - 09.2019
Network Engineer
05.2017 - 10.2018
Senior Telecommunications Specialist
ACES, DISA
03.2015 - 06.2016
Field Service Engineer- IT Specialist
Exelis
05.2010 - 10.2014
GMF Satellite Technician/VSAT Technician/Manager
United States Marine Corps
06.2002 - 06.2010
OCONUS Field Service Representative
Master of Science - Cybersecurity
University of Maryland, Global
Bachelor of Science - Network Computer Systems/Cyber Security
University of Maryland
Associate of Arts - Political Science
Itawamba Community College