Hi, I’m
Munny Patel
Clermont,FL
Summary
Dynamic manager with a proven track record at Ghaneshay 03 LLC, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and improved marketing strategies. Skilled in operations management and adept at fostering strong relationships, driving business development, and ensuring a productive work environment.
Overview
13
years of professional experience
1
Certification
Work History
Ghaneshay 03 LLC
Manager
02.2023 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Neela Enterprise
Customer Service Representative
09.2015 - 04.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dr.Vandana Shah
Receptionist in Clinics
08.2014 - 09.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Apex Heart Institute
Staff Nurse
08.2012 - 04.2014
Job overview
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Education
Computer System InstituteChicago, IL
Certificate from Customer Service Representative
J G College of NursingAhmedabad India
Bachelor Of Nursing from Nursing
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Documentation and reporting
- Project management
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Marketing
- Business development
- Emergency response
- Safety procedures
- Work prioritization
Certification
Registered Nurse
Active licence in state of Florida
Timeline
Manager
Ghaneshay 03 LLC
02.2023 - Current
Customer Service Representative
Neela Enterprise
09.2015 - 04.2020
Receptionist in Clinics
Dr.Vandana Shah
08.2014 - 09.2015
Staff Nurse
Apex Heart Institute
08.2012 - 04.2014
Computer System Institute
Certificate from Customer Service Representative
J G College of Nursing
Bachelor Of Nursing from Nursing
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