Munsha Mulenga
Madison Heights,VA
Summary
Highly motivated college graduate with a bachelor’s degree in project management. Looking to apply my strong core skills and experience. Detail-driven accounting professional experienced in examining and analyzing accounting records, financial statements and financial reports to assess accuracy and compliance with generally accepted accounting principles and standards. Proven to analyze accounting processes, identify deficiencies and formulate and implement corrective action plans to achieve compliance and mitigate risk.
Overview
6
6
years of professional experience
Work History
STAFF ACCOUNTANT
SWEET BRIAR COLLEGE
12.2021 - Current
- Serve as first point of contact for students and families who have questions or need additional information and assistance
- Make adjustments to student accounts in Banner as requested by Manager of Student Accounts
- Assisting Senior Accountants and Accounting Managers in daily accounting activities and month-end closing procedures
- Assist with external and internal audit requests, including quarterly reviews and the year-end audit
- Preparing journal entries and managing various asset and liability reconciliations
- Responsible for monthly preparation of student bills by running the process.
LOAN PROCESSOR | LIBERTY UNIVERSITY
12.2019
- Administration of student loan programs
- Clearing loan exceptions that can hinder loan disbursements
- Communication with students, staff, and related agencies about the status of loan applications, certification and disbursements.
AGENT
RECOVERY, LIBERTY UNIVERSITY
09.2018 - 12.2019
- Taking inbound and outbound calls
- Collection of outstanding accounts receivable
- Identifying students and family needs
- Clarifying information, researching and providing solutions or alternatives.
CALL CENTER AGENT| CONVERGYS
01.2018 - 06.2018
- Taking inbound and outbound calls
- Create, add, edit, and troubleshoot within the client’s system
- Identifying customer needs
- Clarifying information, researching and providing solutions or
- Alternatives.
CALL CENTER AGENT AND MENTOR| STARTEK
06.2017 - 06.2018
- Providing guidance and assistance to new hires
- Take inbound calls
- Identifying customer needs
- Clarifying information, researching and providing solutions or alternatives.
Education
Bachelor of Science - Project Management
Liberty University
Lynchburg, VA05.2020
Bachelor of Science - Business Administration
CENTRAL VIRGINIA COMMUNITYCOLLEGE
05.2018
Skills
- Detail oriented
- Problem solving
- Critical thinker
- MS Office 365
- Concrete Estimation
- Disaster Recovery Methodologies
- Professional writing
- Accounting Terminology
- Clinical Monitoring
- Workflow Planning
- Managing Multiple Projects
Timeline
STAFF ACCOUNTANT
SWEET BRIAR COLLEGE
12.2021 - Current
LOAN PROCESSOR | LIBERTY UNIVERSITY
12.2019
AGENT
RECOVERY, LIBERTY UNIVERSITY
09.2018 - 12.2019
CALL CENTER AGENT| CONVERGYS
01.2018 - 06.2018
CALL CENTER AGENT AND MENTOR| STARTEK
06.2017 - 06.2018
Bachelor of Science - Project Management
Liberty University
Bachelor of Science - Business Administration
CENTRAL VIRGINIA COMMUNITYCOLLEGE
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