Murad Alawi
DEARBORN,MI
Summary
Exceptional leader and apparent problem solver with proficient skills in employee schedule and assignment management.
Proficient in most widely used software with the ability to learn and utilize new features. Demonstrates capability to work with people to an absolute compromise. Good time management and excels under pressure. Uses independent and cooperative skills to enhance outcomes and boost efficiency.
Overview
3
3
years of professional experience
Work History
Technician Assistant
DeAngelis Heating And Cooling
07.2023 - 11.2023
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Consulted with project management during group installations.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Ensured customer satisfaction when approached with questions about installation/repair
General Manager
Crown Jewel Beauty Supply
01.2022 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed several professionals schedules, pay, and other work related issues
Regional Shift Manager
Citgo
12.2020 - 11.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed over 60 employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Supervised employees and oversaw quality compliance with company standards for food and fuel services.
Education
Some College (No Degree) - HVAC And Enviromental Safety
Dorsey College
Wayne, MI07.2023
High School Diploma -
Penn Foster Career School
Scranton, PA11.2021
Skills
- Problem Resolution
- Employee Scheduling
- Succeeds under pressure
- Client Relations
- Schedule Management
- Deadline-oriented
Languages
Arabic
Native or Bilingual
Timeline
Technician Assistant
DeAngelis Heating And Cooling
07.2023 - 11.2023
General Manager
Crown Jewel Beauty Supply
01.2022 - 01.2023
Regional Shift Manager
Citgo
12.2020 - 11.2021
Some College (No Degree) - HVAC And Enviromental Safety
Dorsey College
High School Diploma -
Penn Foster Career School
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