murad jraissat
Cincinnati ,OH
Summary
Dynamic Account Manager with proven success at Fish N Chicken, enhancing client satisfaction through strategic relationship building and tailored solutions. Skilled in account management and customer service, I increased retention rates by fostering strong partnerships and implementing effective communication strategies. Committed to driving sales growth and delivering exceptional client experiences.
Overview
2027
2027
years of professional experience
Work History
Account Manager
Fish N Chicken
Ohio City, OH
2025 - Current
- Managed client relationships to enhance customer satisfaction and retention.
- Developed tailored solutions to meet diverse client needs and preferences.
- Collaborated with sales teams to identify growth opportunities within existing accounts.
- Conducted regular account reviews to ensure alignment with client goals and expectations.
- Trained junior staff on best practices for account management processes.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
Cvg Airport ( Cincinnati Kentucky Airports
Customer Service Department
Hebron Kentucky
08.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Project Coordinator Retails Montegamry LLC
Mangen Group
Ohio City, OH
01.2021 - 03.2023
- Coordinated project timelines and deliverables, ensuring alignment with stakeholder expectations.
- Managed project documentation and communications, facilitating team collaboration and information sharing.
- Assisted in resource allocation and scheduling, optimizing team efficiency across multiple projects.
- Monitored project progress and identified potential risks, implementing mitigation strategies proactively.
Tobaccos and Vape Warehouse Manager
Outdoor Research
Ohio City, OH
09.2020 - 03.2022
- Oversaw daily warehouse operations, ensuring timely order fulfillment and inventory accuracy.
- Implemented safety protocols, reducing workplace incidents and promoting a secure environment.
- Trained staff on efficient use of warehouse management systems and equipment operation.
- Coordinated shipping logistics, optimizing transportation routes for cost efficiency.
- Monitored stock levels and conducted regular audits to maintain inventory integrity.
- Developed workflow processes to enhance productivity and streamline operations across teams.
- Conducted analysis of operational metrics, identifying areas for improvement in warehouse efficiency.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated with manufacturing and supply chain management.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Marketing Coordinator
Proton International LLC
Jordan
2009 - 2019
- Coordinated marketing campaigns across multiple channels, ensuring brand consistency and engagement.
- Assisted in developing content for social media platforms, enhancing audience interaction and reach.
- Managed event logistics for promotional activities, improving overall attendee experience and participation rates.
- Analyzed market trends and competitor strategies to inform marketing decisions and initiatives.
- Monitored project timelines and deliverables, ensuring adherence to deadlines and quality standards.
- Maintained detailed records of campaign performance metrics to optimize future marketing efforts.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Boosted sales by designing and executing creative email marketing campaigns.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Increased engagement with key demographics through tailored email marketing campaigns.
- Boosted brand visibility on social media platforms by designing and implementing targeted marketing campaigns.
Education
Bachelor of Science - Law
University of Jordan
Amman - Jordan 08.2008
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Customer satisfaction
Relationship building
Strategic planning
Customer relationships
Sales development
Client relationship building
Networking skills
Account development
Sales reporting
Order management
Vendor relations
Sales expertise
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Cvg Airport ( Cincinnati Kentucky Airports
Customer Service Department
08.2024 - 03.2025
Project Coordinator Retails Montegamry LLC
Mangen Group
01.2021 - 03.2023
Tobaccos and Vape Warehouse Manager
Outdoor Research
09.2020 - 03.2022
Account Manager
Fish N Chicken
2025 - Current
Marketing Coordinator
Proton International LLC
2009 - 2019
Bachelor of Science - Law
University of Jordan