Murad Muazzam
Irving,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Outside sales specialist with strength in negotiations, customer service. Excellent interpersonal and time management skills.
Overview
17
17
years of professional experience
Work History
Front Desk Supervisor
Hotel Crescent Court
06.2019 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Night Audit Supervisor
Hotel Crescent Court
06.2019 - Current
- Reconciled staff time cards with payroll reports to achieve accurate compensation.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Acted as manager on duty during overnight shift multiple times per week.
- Directed inventory management, account charges, and bank counting.
- Coordinated audit tasks among night shift team members to cover front desk operations.
Front Desk Agent
Hilton Anatole
07.2016 - 12.2019
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Sales Consultant Manager
Best Buy
01.2014 - 10.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
Owner
SkyJump Inc
01.2012 - 09.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Associate of Science - Computer Science And Programming
North Lake College
Irving, TX06.2015
High School Diploma -
Macarthur High School
Irving, TX06.2013
Skills
- Customer Service Management
- Sales Expertise
- Check-In and Check-Out Procedures
- Cash Handling
- Effective Planning
- VIP Guest Relations
- VIP Priority Options
- Social Perceptiveness
- Guest Satisfaction
- Promotions
Languages
Urdu
Full Professional
English
Full Professional
Punjabi
Full Professional
Arabic
Full Professional
Spanish
Professional Working
Timeline
Front Desk Supervisor
Hotel Crescent Court
06.2019 - Current
Night Audit Supervisor
Hotel Crescent Court
06.2019 - Current
Front Desk Agent
Hilton Anatole
07.2016 - 12.2019
Sales Consultant Manager
Best Buy
01.2014 - 10.2016
Owner
SkyJump Inc
01.2012 - 09.2015
Associate of Science - Computer Science And Programming
North Lake College
High School Diploma -
Macarthur High School
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