Muriel Rodriguez
El Paso,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Service Agent
Alorica
El Paso, Tx
09.2025 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled escalated complaints with professionalism and empathy, resulting in improved customer trust and resolution rates.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions to ensure seamless service delivery.
- Provided product information and guidance to assist customer decision-making.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Ensured compliance with applicable laws when dealing with customers.
Customer Service Agent
GC Services
El Paso, Tx
05.2022 - 10.2024
- Assisted customers with inquiries and resolved issues effectively.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Handled customer complaints with empathy and professionalism.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Utilized company systems to document service requests and track resolutions.
- Maintained accurate records of customer interactions and transactions.
- Provided technical support over the phone when needed.
- Tracked orders from placement to delivery using internal systems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Helped clients navigate online systems within established frameworks to obtain services.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
Education
Ysleta Community Learning Center
El Paso, TxSkills
- Customer service
- Complaint resolution
- Order processing
- Transaction handling
- Customer verification
- Customer interaction
- Service quality
- Product knowledge
- Documentation management
- Cross-department collaboration
- Time management
- Effective communication
- Active listening
- Problem solving
- Empathetic and genuine
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Agent
Alorica
09.2025 - Current
Customer Service Agent
GC Services
05.2022 - 10.2024
Ysleta Community Learning Center