Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muriel Iris Short

Richmond,VA

Summary

I am detail-oriented team player with strong customer sercvice and organizational skills.

Ability to multi-task, willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Data Entry Clerk

Department Of Taxation
03.2013 - 07.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified tax documents online
  • Managed database of electronic client files timely and efficiently.

Loss Mitigation Specialist

Bank Of America
04.2012 - 03.2013

Assisted customers with financial hardships to prevent defaults on their mortgage loan.

Performed and proposed several plans and strategies to put the mortgage loan back in good standing.

Reviewed and submitted financial documentation to assess which solution was best for the customer.

Loan Officer Assistant

Nova Star Mortgage
06.2005 - 11.2007

Called and contacted potential mortgage loan borrowers to complete loan application.

Provided an exceptional level of customer service.

Set up maintained loan files.

Reviewed credit history, financial bank statements, paystubs, assets and liabilities.

Broker Compliance Specialist

Saxon Mortgage
03.1998 - 04.2006

Filed necessary documents in home buyers folders.

Completed quality control reviews on residential loan files.

Ensured all loans files are properly signed and documented.

Submitted broker packages for final approval.

Pulled brokers credit reports and net worth.

Included all broker license requirements in all states.


Education

No Degree - Sociology

J S Reynolds Community College
Richmond, Va.
08.2009

Certificate - Medication Management

Department of Social Services
Petersburg, Va.
04.2009

High School Diploma -

Thomas Jefferson
Richmond, Va.
06.1978

Skills

Broker Compliance, Strong Excel, Power Point, Microsoft Office and Microsoft Outlook, Typing

Written and verbal communication skills, customer service skills

Timeline

Data Entry Clerk

Department Of Taxation
03.2013 - 07.2013

Loss Mitigation Specialist

Bank Of America
04.2012 - 03.2013

Loan Officer Assistant

Nova Star Mortgage
06.2005 - 11.2007

Broker Compliance Specialist

Saxon Mortgage
03.1998 - 04.2006

No Degree - Sociology

J S Reynolds Community College

Certificate - Medication Management

Department of Social Services

High School Diploma -

Thomas Jefferson
Muriel Iris Short