MURLEANE RUFFIN
Lincoln Park,MI
Summary
Seeking a position with growth opportunities where I can apply my current skills and learn new ones aligned with the company culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Tax Preparer / Notary – Part-Time Manager
Divine Era Tax Service LLC
Allen Park, MI
01.2019 - Current
- Prepare tax returns for individual and small businesses
- Perform mobile Notary Service
- Provide year-round tax service and process refund checks
- Offer continuing education on IRS updates
Medical Review Benefits Analyst
AAA of Michigan
Dearborn, MI
01.2015 - Current
- Company Overview: A property and casualty insurance company serving all of Michigan, providing auto, homeowner, life, and medical insurance along with roadside memberships.
- Reviewed monthly QA reports for any overlooked billing issues and data entry errors.
- Collaborated with medical and DME providers regarding auto injury medical claims.
- Corrected data entry errors for providers.
- Managed special reports and reconsideration reports.
- Assisted Claim Adjusters with various PIP billing issues through the MBRU helpdesk.
- Addressed provider inquiries regarding Andary and reform changes on PIP claims.
Adjunct Technology Instructor (Part-Time)
Baker College of Allen Park
01.2012 - 01.2018
- Company Overview: One of Michigan's largest private colleges, providing higher education programs at Certificate, Associate, Bachelor, Master, and Doctoral levels.
- Taught introductory technology courses on Windows, Word, Excel, PowerPoint, and Access.
- Delivered lectures on technology and society.
- Administered simulation tests using Myitlab.
- Conducted classes on the World Wide Web and social networking.
- Assigned case studies and facilitated team projects and reports.
- Substituted as an instructor for computer science and networking classes.
- Tutored students on various software programs.
Licensed Insurance Agent (Property & Casualty)
AAA of Michigan
01.2013 - 01.2015
- Issued home and auto insurance policies.
- Assisted with billing adjustments and changes.
- Delivered quality customer service.
- Promoted AAA membership and roadside assistance products.
- Reviewed state-mandated liability coverage requirements.
Education
Master of Information Systems -
University of Phoenix
Phoenix, AZ12.2014
Bachelor of Information Technology Security -
Baker College
Allen Park, MI06.2012
Associate of Business - Computer Information Systems
Baker College
Allen Park, MI06.2008
Skills
- Google Sheets/Docs
- IP/VPN/LAN/WAN
- Networking CISCO
- HTML Programming
- AS/400 CL and File DSN
- Visual Basic
- Microsoft Office: Excel, PowerPoint, Word, Access
- MS installation & troubleshooting
Certification
- Notary Public - Commission valid until 06/17/2028
- Certified Tax Preparer PTIN
Timeline
Tax Preparer / Notary – Part-Time Manager
Divine Era Tax Service LLC
01.2019 - Current
Medical Review Benefits Analyst
AAA of Michigan
01.2015 - Current
Licensed Insurance Agent (Property & Casualty)
AAA of Michigan
01.2013 - 01.2015
Adjunct Technology Instructor (Part-Time)
Baker College of Allen Park
01.2012 - 01.2018
Master of Information Systems -
University of Phoenix
Bachelor of Information Technology Security -
Baker College
Associate of Business - Computer Information Systems
Baker College