Murphy Grow
Nashville,TN
Summary
Dynamic professional with a proven track record at Dell Technologies, excelling in account management and customer service. Skilled in building client relations through team communication to increase client satisfaction. Expertise in direct patient care and medical knowledge, demonstrating a goal-oriented approach. Achieved high client retention and resolved complex issues, showcasing exceptional problem-solving abilities.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Account Manager
Dell Technologies
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Assistant Office Manager & Medical Assistant
Restoration Dermatology
07.2022 - 10.2023
- Assisted in preparing patients for surgical, medical, and cosmetic procedures.
- Documented patient history, exam findings, and treatments plans within EMA.
- Handled administrative duties such as scheduling, invoicing, and insurance verification.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
Exercise Physiologist Intern
Ascension Saint Thomas Hospital
05.2022 - 08.2022
- Conducted fitness tests to establish baseline measurements and track improvement over time.
- Facilitated recovery for patients in cardiac rehab through careful monitoring of rehabilitation exercises.
- Led informative workshops on topics such as injury prevention, weight management, and mental wellness in relation to exercise physiology.
- Monitored and interpreted ECG readings of patients during exercise.
Education
Florida State University
Tallahassee, FL 08.2015 - 08.2019
Bachelor of Science - Exercise Science
Middle Tennessee State University
Murfreesboro, TN08.2022
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Goal-Oriented
Direct Patient Care
Medical terminology knowledge
Team Player
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Clinical Exercise Physiologist (CEP) - American College of Sports Medicine.
- Dermatology Tech & PCA Peel Certification
Timeline
Account Manager
Dell Technologies
01.2024 - Current
Assistant Office Manager & Medical Assistant
Restoration Dermatology
07.2022 - 10.2023
Exercise Physiologist Intern
Ascension Saint Thomas Hospital
05.2022 - 08.2022
Florida State University
08.2015 - 08.2019
Bachelor of Science - Exercise Science
Middle Tennessee State University
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