Led operational strategies for the largest youth basketball organization in Singapore to enhance efficiency and productivity across multiple departments serving 500+ students weekly
Developed and implemented training systems, operational structures, and program schedules to ensure the seamless delivery of health-focused and engaging basketball experiences
Facilitated and streamlined a joint venture involving multiple basketball clubs, enhancing collaboration, resource sharing, and operational efficiency across organizations
Cultivated and maintained strong relationships with parents, schools, and international institutions, serving as the key liaison for program operations and partnerships
Oversaw customer management systems, streamlining registration processes, payment tracking, and customer service protocols to improve participant experience and increase retention by 30%
Managed supplier relationships for apparel, equipment, and facility services, ensuring smooth procurement and operations
Directed marketing and communications efforts, including social media, website updates, and community outreach to drive program awareness and participation
Director
International Emergency Response
04.2023 - 09.2023
Acted as the central point of contact between multiple stakeholders, including the American consulate & embassy in Japan, government agencies in D.C., private search and rescue (SAR) teams, volunteers, local police, translators, accommodation providers, transportation services, and family members across multiple countries
Earned recognition from government officials, expert SAR officials, and locals for exceptional crisis management skills while respectfully considering individuals from various cultural backgrounds
Developed and maintained daily itineraries to streamline tasks for team members, contributing to the overall efficiency of the operation
Maintained composure and logical thinking while dealing with the emotional toll of searching for a family member, demonstrating remarkable resilience and professionalism
Raised over $200,000 in funding and implemented effective financial management strategies to ensure the efficient allocation of resources and funds for the search and rescue efforts
Head Coach
Fastbreak Basketball
08.2018 - 06.2023
Managed the girls' program of the club, achieving substantial growth resulting in a 100% increase in registrations during my tenure
Coached a minimum of 9 competitive teams per season, demonstrating strong multitasking abilities while handling over 200+ students across 14 grade levels concurrently
Utilized video analysis by reviewing game footage, enhancing team performance through data-driven insights
Delegated coaching responsibilities, providing guidance and support to assistant coaches and contributing to their professional growth
Mediated and resolved conflicts among players, administrators, and referees, ensuring a positive and professional sports environment
Research Assistant
SCSU | Psychology Dept
09.2015 - 05.2017
Assisted senior technicians and principal researchers with data collection and analytics for 50+ rodents to study effects of prenatal alcohol
Prepared written technical documentation to detail research findings and interpretations
Education
Graduate Certificate - Counseling
Monash University
Melbourne, Australia
Bachelor of Science (B.S.) - Psychology - Behavioral Neuroscience
Southern Connecticut State University
New Haven, CT
Skills
Leadership and team building
Analytical problem solving
Strategic time management
Adaptable to evolving processes
Clear communication
Certification
American Heart Association
Special Olympics
New Haven Road Race
Owl's Read Program
Elm City College Prep School Math Tutor
Timeline
Director
International Emergency Response
04.2023 - 09.2023
General Manager
Fastbreak Basketball
01.2023 - 06.2025
Head Coach
Fastbreak Basketball
08.2018 - 06.2023
Research Assistant
SCSU | Psychology Dept
09.2015 - 05.2017
Graduate Certificate - Counseling
Monash University
Bachelor of Science (B.S.) - Psychology - Behavioral Neuroscience