Murriel Cook

JB Charleston, SC (April 2014-Aug 2015) Yokota AB, Japan (Sep 2017- Aug 2020)

• Issued, received, maintained, inspected, and accounted for 1.2k C-17 Aircraft specific equipment items and 2k tools valued at $18.3M
• Managed team and actively coached and developed them to ensure performance excellence and developmental growth.
• Developed, managed and improved provisions of parts on make to order basis, and assembly, test, and dispatch functions.
• Serviced 600+ aircraft maintainers to ensure they received necessary tools needed to complete tasks on aircraft.

• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
• Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
• Worked closely with upper management to develop short-term and long-term goals for my store, aligning objectives with the company's mission and vision.
• Troubleshot and resolved complex customer and operational issues by identifying root causes, developing practical solutions, and implementing changes that improved efficiency and customer satisfaction.