Murtadha Abdulridha
Cross Country Healthcare
San Diego,CA
1
Certification
16
years of professional experience
Detail-oriented and highly organized Data Entry and IT Operations Professional with 5+ years of experience supporting healthcare and administrative operations. Proven ability to accurately enter, verify, and manage sensitive data while maintaining strict confidentiality and compliance with organizational policies. Skilled in Microsoft 365, database systems, and workflow management, with a strong focus on data integrity, efficiency, and remote productivity. Seeking to contribute to a mission-driven healthcare organization by ensuring accurate and reliable data management.
Work History
Branch Lead / Data & IT Operations Support
4 Years 10 Months- Delivered end-user IT support for desktops, laptops, printers, and network systems in small business and residential environments.
- Enter, update, and maintain employee, payroll, and operational data with high accuracy across multiple systems.
- Review and verify documents, timesheets, and reports to ensure compliance with company, state, and federal regulations.
- Perform data validation, audits, and quality checks to identify discrepancies and ensure data integrity.
- Generate reports and maintain organized electronic records for operational and compliance purposes.
- Handle sensitive employee and client data with strict confidentiality and adherence to PII protection standards.
- Coordinate with administrative, clinical, and payroll teams to resolve data inconsistencies and ensure accurate reporting.
- Manage high-volume data entry tasks while meeting strict deadlines and productivity targets.
- Develop and maintain documentation and workflows to improve data accuracy and efficiency.
- Provide technical and administrative support, including system troubleshooting and user assistance.
Data & Technical Support
2 Years- Managed data entry, system updates, and record maintenance for small business clients.
- Installed and maintained systems, ensuring accurate data storage and retrieval.
- Assisted clients with Microsoft 365 tools, file organization, and database management.
- Ensured data security and confidentiality while handling sensitive client information.
Front Desk Supervisor / Help Desk
3 Years- Provided technical assistance for front desk systems, reservation platforms, and related technologies.
- Trained staff on system usage, operational workflows, and troubleshooting procedures, improving efficiency and reducing service delays.
- Maintained accurate guest records, billing data, and transaction logs in internal systems.
- Verified financial transactions and ensured proper documentation for audits and reporting.
- Generated reports and tracked operational data to support management decisions.
- Trained staff on data entry procedures, system usage, and compliance standards.
- Improved operational processes, reducing service delays and increasing efficiency by 80%.
- Handled confidential customer information in compliance with privacy and security standards.
Self-Employed Computer Technician
1 Year- Performed system data backups, recovery, and database maintenance.
- Provided technical and data-related support to customers.
Education
Bachelor's Degree - Information Systems
Associate of Arts - Business Administration
Skills
High-volume data entry
Electronic document review
Data validation
Microsoft Office 365
Database management
Data reporting
Confidential data handling
Strong typing skills
Administrative support
Workflow organization
Task prioritization
Remote work readiness
Time management
Cross-functional communication
Collaboration
Microsoft 365
Excel reporting
Data tracking
Electronic records systems
Database tools
Ticketing systems
Workflow platforms
Remote support tools
System monitoring
Data accuracy verification
Quality checks
Document control
Audit compliance
Secure handling of sensitive data
Knowledge of administrative workflows
Knowledge of healthcare workflows
Windows 10/11 support
System troubleshooting
Active Directory user account management
Software installation
Configuration
Basic networking
TCP/IP
Connectivity troubleshooting
Certification
- Google IT Support Professional Certificate
- CompTIA A+ (In Progress)
- CPR, BLS, First Aid
Technical Skills
Microsoft 365, Excel reporting, data tracking, Electronic records systems and database tools, Ticketing systems and workflow platforms, Remote support tools and system monitoring, Data accuracy verification and quality checks, Document control and audit compliance, Secure handling of sensitive and confidential data, Knowledge of administrative and healthcare workflows, Windows 10/11 support, system troubleshooting, Active Directory user account management, Software installation and configuration, Basic networking (TCP/IP, connectivity troubleshooting)
Timeline
Branch Lead / Data & IT Operations Support
Cross Country Healthcare
10.2021 - CurrentRead More
Data & Technical Support
Independent IT Consultant
01.2019 - 01.2021Read More
Front Desk Supervisor / Help Desk
Crowne Plaza San Diego
03.2017 - 03.2020Read More
Self-Employed Computer Technician
01.2011 - 01.2012Read More
Grossmont College
Associate of Arts from Business Administration
Read More
National University
Bachelor's Degree from Information Systems
Read More