Murtadha Altameemi
Oakland,TN
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Tow Truck Driver
1st Towing LLC
01.2018 - 12.2023
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Education
High School Diploma -
Bolton High School
Arlington, TN05.2014
Skills
- Hydraulics
- Vehicle Maintenance and Repair
- Vehicle Inspection
- Roadside Assistance
- Customer Service
- Adaptability and flexibility
- Teamwork and collaboration
- Winch operation mastery
- Problem-solving capabilities
- Customer service orientation
- Roadside assistance experience
- Vehicle recovery expertise
- Equipment maintenance knowledge
- Towing equipment operation
- GPS Applications
- Map Reading
- Truck Weighing
- Assisting Customers
- Customer Relations
- Lockout Kit
- Emergency Roadside Repairs
- Recovering Vehicles
Languages
Arabic
Full Professional
Timeline
Tow Truck Driver
1st Towing LLC
01.2018 - 12.2023
High School Diploma -
Bolton High School
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