MURTICE HINSON

• Oversee and complete all leasing efforts for the property; track leads in Knock, tour applicants, process screenings, review required paperwork and payments, and schedule move-in orientations.
• Manage maintenance administration related to the 'Make Ready' calendar; schedule vendors, and arrange units based on move-in priority.
• Generate renewals 90 days ahead of lease expiration, with the implementation of a 3% increase, in conjunction with the allotted amount of leases monthly.

• Requested and analyzed bids for repairs, renovation, and general maintenance. Create and monitor budgets for overall maintenance and operations.
• Coordinated daily with maintenance and contractors to promote timely turnovers after move-outs. Build relationships with service vendors, and submit associated billing statements.
• Implemented new rental payment policies at the property, and pursued delinquent accounts via phone calls and personal visits; entered affordable housing vouchers.

• Instructed recently hired Assistant Property Managers within Campus First/RPM on daily responsibilities and expectations; provided assistance to APMs with delinquency and collections efforts.
• Processed applications and verified qualifications of residents applying for Florida Rental Assistance.
• Administered move-out balances and deposit refunds; forwarded delinquent accounts to ProCollect, Inc.

• Decreased rent delinquency to 2.0 or below, and surpassed the total budgeted additional income monthly.
• Supported the property manager in scheduling vendors and overall operations during 'turn,' in preparation for move-in.
• Reported financial health and reduced bad debt significantly at the property level.

• Increased property traffic, product exposure, and brand awareness with marketing tactics via social media outlets
• Maintained thorough product knowledge of other competitors through research, site visits, and telephone surveys

111 South Apartments, Monarch 544, University Village at the Coast.

• Managed 700+ resident ledgers (monthly fees, payments, deposits); accounts receivable; and performed month-end procedures.
• Hired, scheduled, and oversaw 7+ leasing consultants and maintenance staff; handled resident complaints, and expedited maintenance requests..