Summary
Overview
Work History
Education
Skills
Timeline
Generic

Murtiza Sheikh

Irving,TX

Summary

Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.

Overview

13
13
years of professional experience

Work History

Sales Development Representative

T-Mobile
Irving, Texas
08.2023 - Current
  • Employ advanced sales engagement tools to meticulously research contacts and accounts, collaborating with Marketing and Account Executives to formulate effective prospecting plans.
  • Conduct insightful discovery conversations with IT Executives in targeted accounts, identifying key opportunities for business engagement.
  • Drive the generation of qualified meetings and opportunities for aligned Account Executives, leveraging follow-ups on warm (inbound) leads and thoroughly researched prospects.
  • Apply active listening skills to uncover customer needs and business problems, adeptly communicating.
  • Utilized salesforce to manage sensitive client information and update existing and new client profiles.
  • Collaborate cross-functionally to enhance conversion rates and ensure the creation of a high-quality pipeline.
  • Consistently achieve and exceed quotas by meeting targets for calls, emails, meetings, and pipeline growth.
  • Maintain accurate data in Salesforce.com to uphold a reliable and up-to-date information repository.

Analyst One Talk

Verizon
Irving, Texas
06.2022 - 03.2023
  • Pioneered collaborative sessions with management to analyze challenges, implement enhancements, and drive operational improvements.
  • Safeguarded operational integrity and user trust through meticulous handling of confidential information.
  • Formulated strategic roadmaps to optimize workflows and streamline processes, contributing to increased efficiency.
  • Demonstrated an adept understanding of sales and promotions, addressing product inquiries with current and comprehensive knowledge.
  • Played a key role in IoT solutions sales initiatives, leveraging expertise to enhance product offerings and meet customer needs.
  • Oversight of the customer order process, proactively resolving issues and ensuring a seamless experience.
  • Utilized the WFM and Salesforce platform for efficient order placement and adeptly addressed customer queries, ensuring satisfaction.

Coordinator Business Operations

Verizon Wireless
Irving, TX
01.2019 - 06.2022
  • Proficient in creating account profiles and processing orders for new and existing customers.
  • Provide dedicated account support as needed.
  • Handle Purchase Orders for government customers with precision. - Collaborate with internal departments to ensure accurate and timely processing of customer orders.
  • Investigate and resolve billing inquiries, communicating outcomes effectively to customers.
  • Conduct training sessions on self-service tools and products for enhanced customer empowerment.
  • Perform detailed account analysis, generating reports on usage, pricing, and competitive comparisons.

Operations Team Manager

Vonage Telecommunication
Irving, Texas
05.2014 - 01.2017
  • Cultivated client relationships, devising strategic approaches to achieve sales and customer service objectives.
  • Spearheaded the recruitment, hiring, and training of crew members, emphasizing project application, customer relations, and top-tier service.
  • Conducted thorough analysis and control of operational expenses related to materials, supplies, and equipment.
  • Established robust operational teams, effectively meeting process and production demands with a commitment to excellence.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.

Call Center Agent, Inbound Sales

Chuck E Cheese
Irving, Texas
02.2012 - 12.2014
  • Led training programs and supervised new hires, enhancing overall team productivity and maintaining consistent service standards.
  • Innovated customized sales techniques, demonstrating proficiency in successfully selling and upselling services to both new and existing clients.
  • Applied active listening skills to discern customer preferences and financial limits, ensuring personalized service.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Managed incoming telephone inquiries from Chuck E. Cheese guests, providing detailed information on location options, birthday parties, and organizational events.
  • Played a key role in assisting guests with scheduling fundraising events.

Night Manger

Courtyard Marriott
Irving, TX
02.2011 - 12.2012
  • Created nightly shift task lists to assign duties to each employee.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

Education

High School Diploma - Jack E Singly Academy- High School Diploma

Jack E Singley Academy
Irving, TX
08.2009 - 2012.06

Skills

Data Research and Validationundefined

Timeline

Sales Development Representative

T-Mobile
08.2023 - Current

Analyst One Talk

Verizon
06.2022 - 03.2023

Coordinator Business Operations

Verizon Wireless
01.2019 - 06.2022

Operations Team Manager

Vonage Telecommunication
05.2014 - 01.2017

Call Center Agent, Inbound Sales

Chuck E Cheese
02.2012 - 12.2014

Night Manger

Courtyard Marriott
02.2011 - 12.2012

High School Diploma - Jack E Singly Academy- High School Diploma

Jack E Singley Academy
08.2009 - 2012.06

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Murtiza Sheikh