Murtiza Sheikh
Irving,TX
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
T-Mobile
Irving, Texas
2023.08 - Current
- Employ advanced sales engagement tools to meticulously research contacts and accounts, collaborating with Marketing and Account Executives to formulate effective prospecting plans.
- Conduct insightful discovery conversations with IT Executives in targeted accounts, identifying key opportunities for business engagement.
- Drive the generation of qualified meetings and opportunities for aligned Account Executives, leveraging follow-ups on warm (inbound) leads and thoroughly researched prospects.
- Apply active listening skills to uncover customer needs and business problems, adeptly communicating.
- Utilized salesforce to manage sensitive client information and update existing and new client profiles.
- Collaborate cross-functionally to enhance conversion rates and ensure the creation of a high-quality pipeline.
- Consistently achieve and exceed quotas by meeting targets for calls, emails, meetings, and pipeline growth.
- Maintain accurate data in Salesforce.com to uphold a reliable and up-to-date information repository.
Analyst One Talk
Verizon
Irving, Texas
2022.06 - 2023.03
- Pioneered collaborative sessions with management to analyze challenges, implement enhancements, and drive operational improvements.
- Safeguarded operational integrity and user trust through meticulous handling of confidential information.
- Formulated strategic roadmaps to optimize workflows and streamline processes, contributing to increased efficiency.
- Demonstrated an adept understanding of sales and promotions, addressing product inquiries with current and comprehensive knowledge.
- Played a key role in IoT solutions sales initiatives, leveraging expertise to enhance product offerings and meet customer needs.
- Oversight of the customer order process, proactively resolving issues and ensuring a seamless experience.
- Utilized the WFM and Salesforce platform for efficient order placement and adeptly addressed customer queries, ensuring satisfaction.
Coordinator Business Operations
Verizon Wireless
Irving, TX
2019.01 - 2022.06
- Proficient in creating account profiles and processing orders for new and existing customers.
- Provide dedicated account support as needed.
- Handle Purchase Orders for government customers with precision. - Collaborate with internal departments to ensure accurate and timely processing of customer orders.
- Investigate and resolve billing inquiries, communicating outcomes effectively to customers.
- Conduct training sessions on self-service tools and products for enhanced customer empowerment.
- Perform detailed account analysis, generating reports on usage, pricing, and competitive comparisons.
Operations Team Manager
Vonage Telecommunication
Irving, Texas
2014.05 - 2017.01
- Cultivated client relationships, devising strategic approaches to achieve sales and customer service objectives.
- Spearheaded the recruitment, hiring, and training of crew members, emphasizing project application, customer relations, and top-tier service.
- Conducted thorough analysis and control of operational expenses related to materials, supplies, and equipment.
- Established robust operational teams, effectively meeting process and production demands with a commitment to excellence.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Call Center Agent, Inbound Sales
Chuck E Cheese
Irving, Texas
2012.02 - 2014.12
- Led training programs and supervised new hires, enhancing overall team productivity and maintaining consistent service standards.
- Innovated customized sales techniques, demonstrating proficiency in successfully selling and upselling services to both new and existing clients.
- Applied active listening skills to discern customer preferences and financial limits, ensuring personalized service.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Managed incoming telephone inquiries from Chuck E. Cheese guests, providing detailed information on location options, birthday parties, and organizational events.
- Played a key role in assisting guests with scheduling fundraising events.
Night Manger
Courtyard Marriott
Irving, TX
2011.02 - 2012.12
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Education
High School Diploma - Jack E Singly Academy- High School Diploma
Jack E Singley Academy
Irving, TX 2009.08 - 2012.06
Skills
Data Research and ValidationInformation OrganizationAttention to DetailStrong Work EthicExpertise in database management and report preparationExtensive Knowledge on Microsoft Word, Excel, PowerPoint, and AccessExtensive Knowledge in WFM, ACSS, OMNI B360 legacy 10 and 20Coaching and MentoringTeamwork and CollaborationGoal Setting
Training and Development
Analytical and Critical Thinking
Timeline
Sales Development Representative
T-Mobile
2023.08 - Current
Analyst One Talk
Verizon
2022.06 - 2023.03
Coordinator Business Operations
Verizon Wireless
2019.01 - 2022.06
Operations Team Manager
Vonage Telecommunication
2014.05 - 2017.01
Call Center Agent, Inbound Sales
Chuck E Cheese
2012.02 - 2014.12
Night Manger
Courtyard Marriott
2011.02 - 2012.12
High School Diploma - Jack E Singly Academy- High School Diploma
Jack E Singley Academy
2009.08 - 2012.06