Musa Mansaray
Sicklerville,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Modern Facilities Svc. Expert in workload management and client relationship building, achieving significant improvements in efficiency and safety compliance. Demonstrates a strong ability to exceed project deadlines while fostering a culture of teamwork and sustainability.
Overview
11
11
years of professional experience
Work History
Independent Contractor/Driver
PDX
Essington, PA
11.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Crew Leader
Nuflo Pressure Washing And Gutter Cleaning
Blackwood, NJ
03.2019 - 12.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Janitorial Lead
Modern Facilities Svc
Hanover, NJ
01.2013 - 02.2019
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Contributed to a positive work environment through open communication channels among team members.
- Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
Education
High School Diploma - College Prep
Willingboro High School
Willingboro, NJ06.2000
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Customer Support
Timeline
Independent Contractor/Driver
PDX
11.2022 - Current
Crew Leader
Nuflo Pressure Washing And Gutter Cleaning
03.2019 - 12.2022
Janitorial Lead
Modern Facilities Svc
01.2013 - 02.2019
High School Diploma - College Prep
Willingboro High School