Musa Mustafa
North Olmsted
Summary
Computer Science major, highly skilled IT professional with extensive experience in technical support, network troubleshooting, and device repair. Result-oriented complemented by a background in federal security and regulatory compliance. Recognized for driving operational success, maintaining data security, and ensuring safety of critical systems and infrastructure. Currently pursuing a Master's degree in IT while excelling in practical applications of advanced IT systems and cybersecurity concepts. CompTIA security+ certified.
Overview
10
10
years of professional experience
2
2
Certification
Work History
IT Troubleshooting and Connectivity Expert
AT&T
10.2023 - Current
- Diagnosed and resolved complex network and device issues, ensuring seamless operations.
- Customized technology solutions to enhance operational efficiency and user satisfaction.
- Achieved top revenue earner status, contributing to store recognition, and team success.
Technical Support Specialist
Verizon
Remote
08.2018 - 09.2023
- Delivered exceptional remote and in-person technical support.
- Documented customer interactions to improve data accuracy and follow-ups.
- Played a key role in mitigating risks by safeguarding sensitive company data.
Device Repair and System Technician
CellDr
08.2015 - 12.2021
- Conducted repairs on various devices, including PCs, Macs, and mobile systems.
- Installed and configured software applications, ensuring security and functionality.
Transportation Security Officer
US Department of Homeland Security
01.2016 - 10.2018
- Documented and reported security incidents, demonstrating strong attention to detail, and adherence to regulatory standards.
- Gained expertise in surveillance systems and operational security, laying the groundwork for cybersecurity and forensic analysis.
- Operated advanced screening technologies, including X-ray machines, to identify prohibited items, and ensure the safety of passengers and airport infrastructure.
Education
Master's degree - Information Technology
Kennesaw State University
Kennesaw, GA08.2025
Bachelor's degree - Business Administration
Cleveland State University
Cleveland, OHSkills
- Device network troubleshooting
- Security monitoring and incident response
- Project management
- Customer service
- Windows
- Mac OS
- Microsoft Office
- JavaScript (beginner)
- Python (beginner)
- Customer and end-user tech support
Certification
- ITIL Certification
- CompTIA Security+
Awards
- Dean's 4.0 Club
- Honors Award
Languages
Arabic
Limited
Timeline
IT Troubleshooting and Connectivity Expert
AT&T
10.2023 - Current
Technical Support Specialist
Verizon
08.2018 - 09.2023
Transportation Security Officer
US Department of Homeland Security
01.2016 - 10.2018
Device Repair and System Technician
CellDr
08.2015 - 12.2021
Master's degree - Information Technology
Kennesaw State University
Bachelor's degree - Business Administration
Cleveland State University