Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Websites
References
Timeline
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DaiAundre Minor

DaiAundre Minor

New Castle,DE

Summary

Dynamic Connectivity Expert with AT&T, skilled in troubleshooting and conflict resolution. Proven track record of enhancing team performance and customer satisfaction through innovative solutions and technical expertise. Adept at system analysis and fostering strong relationships, ensuring efficient problem-solving and project success in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Connectivity Expert

AT&T
Dover, Delaware
01.2024 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Mobile Expert

T-Mobile
Pittsburgh, Pennsylvania
02.2021 - 02.2023
  • Managed inventory and organized product displays effectively.
  • Educated customers on device features and troubleshooting techniques.
  • Demonstrated new technology to customers during in-store events.
  • Trained new employees on product knowledge and sales techniques.
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.

Retail Sales Consultant

Sprint
Wilmington, Delaware
08.2019 - 01.2020
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained store presentation standards to align with corporate policies.
  • Managed deposits, financial transactions and business inventory.
  • Assessed conflicts and identified solutions for clients promptly.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Attended regular training sessions on new products and services offered by the company.

Education

Bootcamp - Cyber Security Analytics

TripleTen
Newburyport, MA
02-2026

Certificate - Cybersecurity

Coursera
Mountain View, CA
06-2025

Associate of Science - Digital Communications And Multimedia

Pittsburgh Technical Institute
PA
07-2022

General Studies

Upward Bound Math And Science TRIO
Wilmington, DE
06-2020

High School Diploma -

Howard High School of Technology
Wilmington, DE
05-2020

Skills

  • Troubleshooting
  • System analysis
  • Technical support
  • Inventory management
  • Device configuration
  • Customer relationship management
  • Conflict resolution
  • Cybersecurity Google Certificate
  • Team management

Certification

  • Cybersecurity Certificate
  • Working towards Security+, CySA+, CEH, CISSP, CCSP

Languages

English
Native/ Bilingual
Spanish
Elementary

Accomplishments

  • Triple Crown
  • Hour of Code
  • Jr. Java
  • Skills USA 2nd & 3rd Place (Animation and Design)
  • College Video Production Portfolio Show 3rd Place

References

References available upon request.

Timeline

Connectivity Expert

AT&T
01.2024 - Current

Mobile Expert

T-Mobile
02.2021 - 02.2023

Retail Sales Consultant

Sprint
08.2019 - 01.2020

Bootcamp - Cyber Security Analytics

TripleTen

Certificate - Cybersecurity

Coursera

Associate of Science - Digital Communications And Multimedia

Pittsburgh Technical Institute

General Studies

Upward Bound Math And Science TRIO

High School Diploma -

Howard High School of Technology

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