Zeth Croft
State College,PA
Summary
Motivated IT professional pursuing CompTIA A+ and Network+ certifications, with a strong foundation in IT support, hardware, and networking. Committed to applying technical knowledge in real-world scenarios and enhancing user support experiences. Eager to contribute to a technology-driven organization while advancing career in IT.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Connectivity Expert
AT&T
State College, Pennsylvania
01.2022 - 08.2025
- Provided technical assistance including device setup, troubleshooting, and software support; educated customers on product features and service options to improve adoption.
- Consistently exceeded sales targets, achieving an average of 125% of sales goals by delivering tailored recommendations and consultative service.
- Built and maintained strong customer relationships through proactive follow-ups and personalized support, driving repeat business and high satisfaction.
- Documented customer issues, coordinated cross-functional teams to resolve escalations, and ensured timely closure of support tickets.
Relationship Banker
First National Bank
State College, Pennsylvania
08.2025 - Current
- Delivered exceptional customer service by resolving account inquiries and assisting customers with online and mobile banking issues, enhancing customer satisfaction.
- Identified and referred customers to appropriate banking products and services, supporting customer retention and contributing to growth.
- Process cash transactions accurately, maintain balanced cash drawer, and perform routine teller duties while ensuring compliance with bank policies and regulations.
Education
Bachelor of Arts - History
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Technical troubleshooting
- Technical support
- Device management
- Problem solving
- Customer service
- Banking transactions
- Compliance monitoring
- Conflict resolution
- Clear communication
Certification
- Comptia A+ (In Progress)
- Comptia Network+ (In Progress)
Timeline
Relationship Banker
First National Bank
08.2025 - Current
Connectivity Expert
AT&T
01.2022 - 08.2025
Bachelor of Arts - History
Shippensburg University of Pennsylvania