MUSHEER SABA
Corona
Overview
7
7
years of professional experience
Work History
POLICE OFFICER
NEW YORK POLICE DEPARTMENT
BROOKLYN, NY
10.2022 - Current
- A current NYPD Police Officer.
HELP DESK TECHNICIAN
YEMSOFT
ABROAD
09.2021 - 04.2022
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
DOE SCHOOLS TECHNOLOGY SUPPORT INTERN
NYC DEPARTMENT OF EDUCATION
QUEENS, NY
01.2019 - 01.2020
- Provided end-user troubleshooting and desktop support for multiple NYC public schools.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
ADMINISTRATIVE AIDE INTERN
NEW YORK POLICE DEPARTMENT
BROOKLYN, NY
09.2017 - 11.2017
- Assisted in office tasks such as data entry, filing, and typing
- Worked as an Intern in the Crime Analysis Unit
- Assisted staff in multiple units of a NYPD precinct.
Education
Certificate - COMPTIA A+
COMPTIA
09.2024
Bachelor of Science - Computer Systems Technology
City University of New York College of Technology
Brooklyn, NY06.2020
Associate of Applied Science - Computer Information Systems
CUNY NYC College of Technology
Brooklyn, NY06.2019
Skills
Ticket management
Help Desk Support
System Administration
Network Troubleshooting
Customer Service
Training development
Timeline
POLICE OFFICER
NEW YORK POLICE DEPARTMENT
10.2022 - Current
HELP DESK TECHNICIAN
YEMSOFT
09.2021 - 04.2022
DOE SCHOOLS TECHNOLOGY SUPPORT INTERN
NYC DEPARTMENT OF EDUCATION
01.2019 - 01.2020
ADMINISTRATIVE AIDE INTERN
NEW YORK POLICE DEPARTMENT
09.2017 - 11.2017
Certificate - COMPTIA A+
COMPTIA
Bachelor of Science - Computer Systems Technology
City University of New York College of Technology
Associate of Applied Science - Computer Information Systems
CUNY NYC College of Technology