Hi, I’m
Muskan Rana
Security Professional With Excellent Communication Skills And Eye For Detail
Delta, BC,BC
Summary
Committed safety leader in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
years of professional experience
3
Certifications
3
Languages
Work History
SecuritasVancouver, BC
Security Supervisor
09.2021 - Current
Job overview
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Supervised team security personnel during shift.
Allied UniversalVancouver, BC
Security Specialist
03.2021 - 08.2021
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Chopped LeafNorth Vancouver, BC
Supervisor
03.2020 - 02.2021
Job overview
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
WalmartVancouver, BC
Customer Service Associate
10.2019 - 02.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Capilano UniversityNorth Vancouver
Associate Degree in Psychology from Psychology
Western Community College Surrey, BC
from Early Childhood Education
09.2023 - 10.2023
Skills
Investigative ProceduresSkilled in Conflict ResolutionSafety and SecurityShift SchedulingTeam LeadershipCCTV ExpertiseDaily Status ReportsAlarm System Monitoring
Excellent written and oral communication
Certification
Basic Security Training - September 2021 to September 2024
Professional References
Senior Operational Manager- Michael Hummell (Securitas)
Operational Manager- Mohamed Elshazly (Securitas)
Operational Manager- Baris Yelman (Securitas)
Executive Officer, BC Royal Canadian Mounted Police- Veronica Fox
Timeline
Western Community College
from Early Childhood Education
09.2023 - 10.2023
Security Supervisor
Securitas
09.2021 - Current
Security Specialist
Allied Universal
03.2021 - 08.2021
Supervisor
Chopped Leaf
03.2020 - 02.2021
Customer Service Associate
Walmart
10.2019 - 02.2020
Capilano University
Associate Degree in Psychology from Psychology