Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muslima Ahmed

San Antonio ,TX

Summary

Resourceful customer service representative known for effective software troubleshooting and exceptional product knowledge. Committed to resolving customer issues and enhancing satisfaction through proactive support and relationship management.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

IBEX Global
San Antonio, Texas
02.2024 - 10.2025
  • Supported customers with product knowledge about services from company partners to enhance their experience.
  • Guided customers through software via inbound and outbound calls to resolve issues effectively.
  • Managed customer complaints to achieve satisfaction and timely resolutions.

Cashier /Customer Service Desk Associate

Walmart
Universal City, Texas
03.2021 - 08.2023
  • Assisted customers by resolving complaints, answering questions, and processing payments and merchandise exchanges to enhance customer satisfaction.
  • Scanned merchandise using point-of-sale system to ensure accurate purchase totals and efficient transactions.
  • Answered phone calls to assist customers with inquiries and order placements, improving overall customer experience.

Education

High School Diploma -

Judson High School
Converse, TX
06-2022

Skills

  • Customer service
  • Conflict resolution
  • Software troubleshooting
  • Point-of-sale operation
  • Product knowledge
  • Customer relationship management
  • Bilingual

Timeline

Customer Service Representative

IBEX Global
02.2024 - 10.2025

Cashier /Customer Service Desk Associate

Walmart
03.2021 - 08.2023

High School Diploma -

Judson High School
Muslima Ahmed