Resourceful customer service representative known for effective software troubleshooting and exceptional product knowledge. Committed to resolving customer issues and enhancing satisfaction through proactive support and relationship management.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IBEX Global
San Antonio, Texas
02.2024 - 10.2025
Supported customers with product knowledge about services from company partners to enhance their experience.
Guided customers through software via inbound and outbound calls to resolve issues effectively.
Managed customer complaints to achieve satisfaction and timely resolutions.
Cashier /Customer Service Desk Associate
Walmart
Universal City, Texas
03.2021 - 08.2023
Assisted customers by resolving complaints, answering questions, and processing payments and merchandise exchanges to enhance customer satisfaction.
Scanned merchandise using point-of-sale system to ensure accurate purchase totals and efficient transactions.
Answered phone calls to assist customers with inquiries and order placements, improving overall customer experience.