Mustafa Altufaili
Huber Heights
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
7/11 headquarters
Enon
03.2025 - Current
- Deployed new versions of operating systems across multiple platforms.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Worked with internal teams to deliver accurate information to customers and service accounts.
PC Dynamics Support Technician
Worldwide TechServices
Massachusetts
02.2025 - Current
- Troubleshoot and resolve complex hardware issues, implement system upgrades, and maintain detailed documentation for technical solutions and client interactions
SECURITY OFFICER
Advantage Group
Vandalia
06.2024 - 02.2025
- Access controls for a facility
- Worked with data entry to input information on Excel, Citrix, Autoprod, Microsoft Sharepoint
- Mostly keeping records and entering them and also using professional phone etiquette to speak with vendors
IT SUPPORT SPECIALIST (CONTRACT)
TELUS International
Remote
11.2023 - 05.2024
- Tier1 technical support for remote workers across the US on the Google Workspace
- Worked with JIRA, resolving 20-60 tickets per day
- Reset passwords and set up new profiles using Active Directory
- Remote Desktop Management using RDP and TeamViewer
TAX PREPARER
Jackson Hewitt
Dayton
12.2022 - 07.2023
- Helped individuals with tax preparation and filing, ensuring customers received the largest return possible
MERCHANDISER
Premium Retail Services
Dayton
09.2021 - 09.2022
- Visit retail stores and make sure new products with certain brands we work with are presented properly
HOME IMPROVEMENT SALES
Allstate Exteriors
Dayton
01.2020 - 03.2020
SALES CONSULTANT
Spectrum
Kettering
06.2019 - 09.2019
FORKLIFT OPERATOR
DHL Supply Chain
Vandalia
12.2018 - 04.2019
- Assisted with a variety of issues including account management, password management, hardware/software updates, and access control/group policies
- Conducted thorough equipment inspections, implemented de-identification protocols, and maintained detailed documentation while ensuring compliance with safety standards
Education
Certificate - working on Lenovo laptops and PC at enterprise level
Lenovo
Virtual02.2025
IT Specialist -
Google
07.2024
Data Science -
University of California, Davis
03.2024
Associate's degree - Business Administration
Sinclair Community College
Dayton, OHAssociate - Engineering Technology, Quality Assurance
Triple Ten
RemoteSkills
- Network Security
- Active Directory
- Windows
- Linux
- SQL
- Excel
- Citrix
- SharePoint
- JIRA
- TeamViewer
- RDP
- Data Analysis
- System Administration
- Help Desk
- IT Support
- Troubleshooting
- Data Entry
- Hardware troubleshooting
- Operating system deployment
- Technical documentation
- Customer service
- Effective communication
- Team collaboration
Certification
Lenovo, Virtual, Certificate for working on Lenovo laptops and PC at enterprise level., 02/01/25
Timeline
IT Support Specialist
7/11 headquarters
03.2025 - Current
PC Dynamics Support Technician
Worldwide TechServices
02.2025 - Current
SECURITY OFFICER
Advantage Group
06.2024 - 02.2025
IT SUPPORT SPECIALIST (CONTRACT)
TELUS International
11.2023 - 05.2024
TAX PREPARER
Jackson Hewitt
12.2022 - 07.2023
MERCHANDISER
Premium Retail Services
09.2021 - 09.2022
HOME IMPROVEMENT SALES
Allstate Exteriors
01.2020 - 03.2020
SALES CONSULTANT
Spectrum
06.2019 - 09.2019
FORKLIFT OPERATOR
DHL Supply Chain
12.2018 - 04.2019
Certificate - working on Lenovo laptops and PC at enterprise level
Lenovo
IT Specialist -
Google
Data Science -
University of California, Davis
Associate's degree - Business Administration
Sinclair Community College
Associate - Engineering Technology, Quality Assurance
Triple Ten