Mustafa Irhayyim
Garland,TX
Summary
.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Canopy By Hilton
09.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Social Media Manager
Big Z Fast Wrapping
02.2023 - 08.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Designed and executed social media training program for new hires, ensuring high-quality content production.
Education
High School Diploma -
North Garland High School
Garland, TX06.2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Computer skills
- Data entry
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Canopy By Hilton
09.2024 - Current
Social Media Manager
Big Z Fast Wrapping
02.2023 - 08.2024
High School Diploma -
North Garland High School
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