Mustafa Jabbar
bridgeport,Connecticut
Summary
Motivated and detail-oriented IT professional with a Bachelor’s degree in Architectural Engineering and Cisco Certified Network Associate (CCNA) certification. Skilled in configuring and troubleshooting routers, switches, VLANs, and IP addressing through hands-on lab experience. Strong problem-solving, communication, and customer service skills, eager to start a career in IT support and grow into a network engineering role.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
ZAAP
Starford, CT
07.2024 - 01.2025
- Gained hands-on experience in troubleshooting hardware, software, and network connectivity issues during CCNA training.
• Configured and managed routers, switches, VLANs, and IP addressing in lab environments.
• Practiced diagnosing and resolving network issues using Cisco Packet Tracer and real devices.
• Learned to document technical issues and solutions following IT support best practices.
• Developed strong problem-solving and communication skills through simulated help desk scenarios
Education
Some College (No Degree) -
University of Baghdad
Iraq Skills
- Network troubleshooting
- Router configuration
- VLAN management
- Technical documentation
- Customer service
- IT support
- Analytical thinking
Languages
English
Professional
Arabic
Professional
Affiliations
- Participated in hands-on networking labs as part of CCNA training, configuring and troubleshooting routers, switches, and VLANs. Regularly engage in self-learning through online IT courses and technology forums to stay updated on networking best practices.
Accomplishments
- Earned Cisco Certified Network Associate (CCNA) certification, demonstrating strong networking knowledge and commitment to professional growth. Successfully completed multiple simulated networking projects with 100% accuracy during training.
technical skills
- Network Configuration: VLANs, IP addressing, subnetting, routing, and switching
• Troubleshooting: Hardware, software, and network connectivity issues
• Tools & Platforms: Cisco Packet Tracer, GNS3, Microsoft Windows, MS Office
• Languages: English (Fluent), Arabic (Native)
Timeline
Help Desk Technician
ZAAP
07.2024 - 01.2025
Some College (No Degree) -
University of Baghdad
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