Mustafa Yousif
Houston,TX
Summary
Skilled at collaborating with cross-functional teams to drive business goals and reach cost-effective solutions. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ramp Agent
United Airlines
01.2020 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
Driver/Driver Helper-
SP Trans LLC
06.2022 - 11.2022
- Assisted driver with product or package deliveries to commercial locations.
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Secure heavy shipments with straps, chain and binders.
- Tarp shipments
- communicating with pick up and drop off locations.
- route planing
- Used proper safety techniques and gear such as lifting straps to move items off truck.
- Completed required product or package delivery documentation.
Recruiter/Operations Manager
Amgah Carrier Services
12.2020 - 01.2021
- Established positive and effective communication among unit company and owner.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Communicate with logistic brokers to book shipments multiple times week.
- Keep company truck maintenance up to par.
Station Service Agent
Envoy Air
02.2018 - 01.2020
- Directing, assisting and parking all arriving, departing and towed aircraft in accordance with safety policy and procedures.
- Lifting, loading/unloading sorting and transferring passenger baggage, mail, freight and company material.
- Performing wing walker duties to protect aircraft wing from equipment in path of pushback and mentioning visual contact with pushback driver to alert driver of any danger.
- Follow procedures given by lead/ supervisor for flight departure safely and timely manner.
Customer Service Agent- Turkish Airlines
Swissport
09.2017 - 02.2018
- Generate customers reservations and boarding passes
- Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
- Read customers identification documents, baggage tags, cargo labels, and flight status information
- Operate computer to enter and retrieve data
- Lift baggage and boxes/packages weighing up to 70lbs.
- Open/close aircraft door before flight departure and upon flight arrival.
- Operate customers loading jet bridge
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Education
MBA - Supply Chain Management
Southern New Hampshire University
Hooksett, NH12.2024
Bachelor of Arts - Marketing
University of Houston
Houston, TX07.2022
Bachelor of Arts - Management
University of Houston
Houston, TX07.2022
High School Diploma -
Burlington High School
Burlington, VT06.2016
Skills
- Inclement Weather Tolerance
- External Servicing
- Team Leadership
- Physical Strength and Stamina
- Customer Service
- Staff Management
- Services Promotion
- Technical Proficiency
- Overseeing Logistics
- Managing Operations and Efficiency
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Hazmat
- Corporate Entrepreneur certificate
Timeline
Driver/Driver Helper-
SP Trans LLC
06.2022 - 11.2022
Recruiter/Operations Manager
Amgah Carrier Services
12.2020 - 01.2021
Ramp Agent
United Airlines
01.2020 - Current
Station Service Agent
Envoy Air
02.2018 - 01.2020
Customer Service Agent- Turkish Airlines
Swissport
09.2017 - 02.2018
MBA - Supply Chain Management
Southern New Hampshire University
Bachelor of Arts - Marketing
University of Houston
Bachelor of Arts - Management
University of Houston
High School Diploma -
Burlington High School
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