Summary
Overview
Work History
Education
Skills
Timeline
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Mustafizur Choudhury

Cheektowaga,NY

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Debt Collector

Coast Professional Inc.
10.2019 - Current
  • Identified and contacted customers with overdue accounts to address payment status.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Maintained accurate records of customer accounts, payments and payment plans.

Contact Tracer

Staffing Solution Inc
11.2020 - 03.2021
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Developed and implemented training classes to educate team members and community residents.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.

Mail Carrier

USPS
04.2015 - 09.2019
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Server

Ruby's Diner
03.2011 - 04.2015
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Associate of Applied Business - Accounting And Business Management

Brindaban Govt Collage
Habiganj, Bangladesh
05.2009

Skills

  • Call Center Processes
  • Till Counting
  • Familiarity with Locating Individuals
  • Correspondence Writing
  • Client Relations
  • History Research
  • Complex Problem-Solving
  • Delinquent Account Notification

Timeline

Contact Tracer

Staffing Solution Inc
11.2020 - 03.2021

Debt Collector

Coast Professional Inc.
10.2019 - Current

Mail Carrier

USPS
04.2015 - 09.2019

Server

Ruby's Diner
03.2011 - 04.2015

Associate of Applied Business - Accounting And Business Management

Brindaban Govt Collage

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Mustafizur Choudhury