Mustapha Kabba
Seattle
Summary
Dynamic Customer Service Representative with a proven track record at Lowe's, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed escalated calls, contributing to sales growth by upselling tailored products and services, while maintaining professionalism in high-stress situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lowe's
03.2023 - Current
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory outcomes for customers and company.
- Responded promptly to customer inquiries regarding products, services, and company information.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Gambia Senior Secondary School
Banjul, The Gambia West Africa 06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- I like looking at the stars and learning about constellations
- I like working with my hands and fixing things
- Reading
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementFlexible work hoursPersonal development programsPaid time offCompany Culture4-day work weekHealthcare benefits401k matchTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingWork from home optionWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Lowe's
03.2023 - Current
High School Diploma -
Gambia Senior Secondary School
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