Musukula Kamara
Newark
Summary
Deadline-driven Sales Coordinator achieved profitability through strategic relationship-building with clients. Resourceful Assistant Front Office Manager enhanced guest satisfaction by leading efficient front desk operations and resolving conflicts. Focused on delivering exceptional service and support in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Arlo SoHo
New York
07.2025 - Current
- Managed front office operations, ensuring high service standards and guest satisfaction.
- Implemented procedures that streamlined front office workflow, enhancing service delivery.
- Coordinated staff schedules for optimal coverage and operational efficiency.
- Assisted in training new team members on customer service protocols.
- Communicated with departments to ensure seamless guest experiences.
Sales Coordinator
Gansevoort Meatpacking District
New York
04.2023 - 07.2025
- Support Directors of Sales and Marketing with all aspects related to the sales process
- Coordinated responses to hotel site requests for prospective business, enhancing engagement with potential clients
- Assist managers in setting up all site visits and accompany managers in meetings with clients for future programs
- Input leads in Delphi/Salesforce and entered events on Tripleseat
- Generate reports in opera for weekly revenue meeting.
- Implemented processes for accurate data entry in customer relationship management system, improving data integrity
- Attended networking and promotional events to strengthen relationships with existing and potential clients
- Providing exceptional VIP service to our clients & Guests
- Navigated inquiry calls to Managers depending on market assignment
Complex Sales Coordinator
Marriott- Residence Inn/Courtyard/Four Points by Sheraton
New York
01.2022 - 03.2023
- Sourced and cultivated new leads using Tableau, Cvent, Ivy, and Marriott booking system to enhance hotel group sales.
- Guided business and personal group guests through reservation processes to ensure seamless experiences.
- Attended industry and client functions to stay updated on trends and maintain strong client relationships.
- Delivered exceptional customer service during all guest interactions.
- Followed all established guest service standards consistently in daily operations.
- Fostered a welcoming atmosphere to enhance guest experiences.
Assistant Property Manager
Margate Tenants Corp-Corner Property Management
05.2018 - 11.2021
- Handled budget management, scheduled expenditures, analyzed variances, and initiated corrective actions to maintain financial health
- Managed projects, maintenance, administration, and community improvements to enhance co-op living experience
- Assisting the Property Manager in the overall operation of the property, day-to-day implementation of policies, procedures, and programs.
- Supported property operations by producing and distributing forms, spreadsheets, and manuals.
- Maintained highly organized filing system for leases, tenants, insurance
- Assisted the Property Manager with property operations and implemented policies and procedures.
Night Audit Supervisor
Hilton
New York
09.2014 - 03.2018
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Executed additional tasks assigned by management
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Performs all duties at the Front Desk as necessary
- Assisted in preparation of night audit month-end reports, including in-house movie reports, house account summary, and phone summary to provide accurate financial insights
Education
Bachelor of Science Business Administration (Social media Marketing) -
Centenary University of New Jersey
High School Diploma -
Malcolm X Shabazz High School
Skills
- Guest Service Management
- Front office administration
- Booking Management
- Event Coordination
- Customer support
- Customer Communication
- Report Generation
- Proposal Development
- Workflow improvement
- Organizational Skills
- Lead Generation
- Team collaboration
- Relationship management
- Problem solving
- Attention to Detail
- Staff Training
Certification
- Agile-Certified Scrum Master (CSM)
- M100-Community Association Institute
Timeline
Assistant Front Office Manager
Arlo SoHo
07.2025 - Current
Sales Coordinator
Gansevoort Meatpacking District
04.2023 - 07.2025
Complex Sales Coordinator
Marriott- Residence Inn/Courtyard/Four Points by Sheraton
01.2022 - 03.2023
Assistant Property Manager
Margate Tenants Corp-Corner Property Management
05.2018 - 11.2021
Night Audit Supervisor
Hilton
09.2014 - 03.2018
Bachelor of Science Business Administration (Social media Marketing) -
Centenary University of New Jersey
High School Diploma -
Malcolm X Shabazz High School