Muteeba Sheikh
Staten Island,NY
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Dynamic and attentive Job Title specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
6
6
years of professional experience
Work History
Personal Banker
Citizens Bank
New York, NY
05.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Teller Manager
TD Bank
Brooklyn NY
10.2018 - 05.2023
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Trained new employees in cash handling procedures, bank policies and Type to promote compliance with established standards.
- Performed teller, personal banker and Type functions during high-volume business periods to offer expeditious service to customers.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
Cashier
Whole Food Market
Brooklyn, NY
05.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Masters - Accounting
Brooklyn College of The City University of New York
Brooklyn, NY05.2024
Bachelors - Accounting
Brooklyn College of The City University of New York
Brooklyn, NY05.2020
Associates - Accounting
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2018
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Fraud prevention
- Issues Resolution
- Branch management
Timeline
Personal Banker
Citizens Bank
05.2023 - Current
Teller Manager
TD Bank
10.2018 - 05.2023
Cashier
Whole Food Market
05.2018 - 10.2018
Masters - Accounting
Brooklyn College of The City University of New York
Bachelors - Accounting
Brooklyn College of The City University of New York
Associates - Accounting
Kingsborough Community College of The City University of New York