Muyi Liu
Sioux Center
Summary
Dynamic technician with a proven track record at Dordt University, excelling in network troubleshooting and customer service. Adept at enhancing team training and ensuring quality control, I effectively managed work-study students while implementing SOPs. My attention to detail and strong problem-solving skills significantly improved user satisfaction and operational efficiency.
Reliable and detail-focused, with strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on skills in equipment maintenance and repair. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work.
Overview
3
3
years of professional experience
Work History
Computer Service WorkStudy (Technician)
Dordt University
05.2023 - Current
- Configure network switches and troubleshoot related issues to ensure seamless connectivity.
- Install Access Points and activate wireless networks for user access.
- Perform remote server maintenance using PuTTY software.
- Create network topology diagrams for Dordt University.
- Possess basic knowledge in Crestron device installation.
- Conduct new work research training for Standard Operating Procedures (SOPs) to ensure consistency across the team.
- Manage Work Study students, organize tasks from superiors, and delegate responsibilities to team members.
- Diagnose and resolve network connectivity issues, including troubleshooting CAT6 internet ports and network interfaces.
- Install software licenses and troubleshoot related software issues to ensure proper functionality.
- Assist university students with computer-related inquiries and provide guidance on troubleshooting.
- Troubleshoot non-functional student laptops from both hardware and software perspectives.
- Assist students in assembling computers and guide them through system setup and installation.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Summer Assistance School Teacher
Shunshi Education
06.2022 - 08.2022
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Enhanced classroom management skills, resulting in a more focused and productive learning environment.
- Continuously updated professional knowledge by attending conferences, workshops, and relevant training sessions, ensuring the most current practices were utilized in the classroom setting.
Education
Bachelor of Arts - Computer Science/Mathematics
Dordt University
Iowa05-2026
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Power Tools and Equipment
- Troubleshooting
- Quality control
- Preventive Maintenance
- Equipment maintenance
- Customer interaction
- System troubleshooting
- Team Training
- Multitasking and organization
Timeline
Computer Service WorkStudy (Technician)
Dordt University
05.2023 - Current
Summer Assistance School Teacher
Shunshi Education
06.2022 - 08.2022
Bachelor of Arts - Computer Science/Mathematics
Dordt University
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