Muzette Austin
Hilton Garden Inn
Arlington,VA
2027
years of professional experience
Dedicated and self-motivated professional with extensive experience in customer service, inventory management, and sales support. Proven ability to manage inventory effectively, engage customers, and work independently to achieve business goals. Skilled at building trust and fostering relationships; seeking to contribute expertise as a Field Sales Representative.
Work History
Bartender
- Prepared and served beverages following Hilton Garden Inn standards for quality and presentation.
- Maintained clean and organized bar area to enhance customer experience and safety.
- Provided excellent customer service by engaging with guests and addressing inquiries promptly.
- Assisted in training new bartenders on operational procedures and cocktail preparation techniques.
Bartender
1 Year 10 Months- Engages with guests to ensure exceptional service and repeat business. Manages inventory levels, ensuring all products are well-stocked and accounted for. Implements creative beverage ideas that increase customer satisfaction and sales. Handles cash and card transactions with accuracy and efficiency. Collaborates with team members to maintain a positive and productive work environment.
Bartender
2 Years 9 Months- Maintains safety and sanitation standards, ensuring a clean and organized workspace. Oversees bar inventory, placing supply orders and restocking efficiently. Provides prompt and courteous service, creating a welcoming atmosphere for guests. Pours and serves beer, wine, and crafted cocktails while delivering exceptional service. Trains and mentors new bartenders to uphold company standards and service quality. Developed a system to streamline inventory tracking, reducing waste by 10%.
Bartender
3 Years 1 Month- Managed monthly inventory, maintaining accuracy in product tracking and ordering. Greeted and engaged guests to create a welcoming environment, driving repeat business. Ensured compliance with alcohol service regulations and maintained knowledge of product offerings. Designed seasonal beverage menus, boosting sales by introducing creative drink options. Coordinated with the kitchen team to improve service flow during peak hours. Achieved recognition for consistently meeting customer satisfaction targets.
Bartender
3 Years 3 Months- Recommended beverages and upsold menu items, increasing daily revenue. Followed strict alcohol awareness and safety protocols. Assisted in bar setup and breakdown for service shifts, ensuring operational readiness. Maintained accurate cash handling procedures, reconciling daily sales without discrepancies. Provided excellent service to large groups during events, ensuring all guests' needs were met. Built strong rapport with regular customers, contributing to long-term patron loyalty.
Holiday Clerk Assistant
2 Months- Accurately sorted packages and mail for efficient delivery. Assisted with parcel distribution, maintaining customer satisfaction. Managed high volumes of holiday mail, meeting strict deadlines under pressure.
Education
College
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
AWARDS
Employee of the Month, Catch Me at My Best Award, Appreciation Award
Timeline
Bartender
Hilton Garden Inn
10.2024 - CurrentRead More
Bartender
Homewood Suites by Hilton
10.2021 - 07.2024Read More
Bartender
Hilton Garden Inn
06.2018 - 07.2021Read More
Holiday Clerk Assistant
USPS
11.2016 - 01.2017Read More
Bartender
Hilton Garden Inn Hotel
12.2014 - 03.2018Read More
College
Read More
Bartender
Embassy Suites By Hilton
2025 - CurrentRead More