Merhawi Wells-Bogue
Lead AV Media Technical Specialist - Classroom Technology
Somerville,MA
Summary
Lead AV Media Technical IT professional with 6+ years of rich experience in Audio Visuals including MacOS, IOS, Windows, Crestron, Extron, Cisco Webex, Zoom, Epiphan Pearl, Projectors, Zoom rooms, Baimp, and PTZ cameras. Excellent interpersonal, written, and oral communication skills and proven ability to adapt quickly and operate in a wide range of platforms. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Lead AV Media Technical Specialist
Harvard Medical School
11.2021 - Current
- Performed service and system maintenance as directed for all classrooms on campus.
- Managed incoming tickets from clients in ServiceNow for various needs of AV requests as well technical issues.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Created and implemented technical support plans for audio-visual systems such as guide how to use Zoom in high tech classrooms.
- Set up projectors, laptops and microphones for live presentations for 200 plus clients.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Trained event staff on proper use of audio and visual equipment.
- Executed client consultations to determine audio-visual needs for events.
- Provided technical support to event staff and presenters, reducing technical issues. and delays.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Assisted/run HMS graduation/White Coat ceremony AV/livestreams.
Technology Specialist III
Boston University Medical Campus Information Technology
05.2017 - 10.2021
- Offered professional computer display, audio/visual presentation instructional support to faculty, staff, and students.
- Provided Echo360 lecture and audio recording also Zoom, Skype for Business and Kaltura to various clients.
- Performed troubleshooting when any issues arise during classrooms when clients are using projectors/PC or macOS.
- Supported big events with setup audio and visual and coverage make sure things are running smoothly.
- Responded to clients through 25Live and ServiceNow regarding technology needs and troubleshooting requests.
Apple Specialist
Apple Inc.
01.2015 - 05.2017
- Tech-savvy and passionate about Apple products including iOS devices as well as macOS computers.
- Performed troubleshooting procedures on customers’ IOS devices and macOS computers, and assist clients set up their new IOS and macOS devices.
- Enriched lives by offering best sales experiences by delivering right solutions, and build community of loyal Apple customers.
- Controlled traffic as customers entered flagship Store and directed them to the appropriate resource.
TV/Radio Technician
Massasoit Community College
01.2014 - 10.2014
- Assisted Director with television, radio, and multimedia technical and instructional support to faculty, staff, and students of Massasoit Community College.
- Supported students in studio labs/facilities in creating, editing, and delivering educational, informational, and entertainment content for courses and cable.
- Kept working areas clean, safe and stocked with appropriate equipment and supplies to meet expected shop and customer demands.
Education
Bachelor of Arts - Journalism, Broadcast Multi Media
University of New Hampshire
Durham, NH 08.2009 - 06.2013
Skills
Advanced knowledge of Echo360 (Preschedule events & edit Recordings)
Proficient knowledge of 25Live (check reservations & add Resources to events)
Proficient Knowledge of ServiceNow (respond to Clients' technology needs)
Advanced Knowledge of Skype for Business, Teams, Zoom & Adobe Connect, & Polycom (conferencing)
Advanced knowledge of Camtasia & Marantz Recording (presentations & lectures)
Software Advanced knowledge of Microsoft MacOs & iOS (iMac, Macbook IPhones, & iPads) Windows 7 & 10 (PC laptops & Desktops)
Microsoft Outlook (emails & calendar)
Advanced Knowledge of Adobe Premiere & Final Cut Pro (Editing videos & audios)
Proficient in room Scheduling EMS
Experienced in AV issue resolution & Equipment configuration
Advanced knowledge in Cisco Codec, Zoom, Pearl & Technical Support
Additional Information
- UNH Awards of Excellence to Recognize Excellence in Leadership, Scholarship, and Citizenship.
Certification
EXTRON AV CERTIFIED
Timeline
Lead AV Media Technical Specialist
Harvard Medical School
11.2021 - Current
EXTRON AV CERTIFIED
04-2020
CompTIA Network+ N10-007: Networking Devices
05-2019
Technology Specialist III
Boston University Medical Campus Information Technology
05.2017 - 10.2021
Apple Specialist
Apple Inc.
01.2015 - 05.2017
Television Production
05-2014
TV/Radio Technician
Massasoit Community College
01.2014 - 10.2014
Bachelor of Arts - Journalism, Broadcast Multi Media
University of New Hampshire
08.2009 - 06.2013