My Nguyen
Arlington,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sale Associate
American Eagle
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Online Personal Shopper
Target
03.2025 - 05.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Store Manager
Kung Fu Tea
08.2024 - 12.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Nguyen Le Pharmacy
03.2017 - 07.2024
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Updated and reconciled retirement, tax, and health care accounts.
- Developed processes for streamlining the workflow associated with payroll operations.
Sale Associate
Save More Chemist
01.2016 - 07.2016
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
Crew Trainer
McDonald's
11.2012 - 12.2015
- Coordinated with management to identify training needs and opportunities.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed credit card transactions accurately and efficiently.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Greeted customers and responded to informational requests.
Education
The Degree of Pharmacist - Pharmacist
Lac Hong University
11-2022
Bachelor of Dental Technology - Dental Technology
Tafe College
08-2017
High School Diploma -
Kingsgrove Highschool
Sydney Skills
- Hourly shift management
- Store operations oversight
- Operational budgeting
- Personnel development
- Promotional planning
- Employee engagement
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Relationship building
- Cash handling
- Product sales
Languages
English
Professional
Vietnamese
Native/ Bilingual
Education and Training
other,other
Accomplishments
- Crew member of the month
Certification
Bacherlor Degree of Dental Technology
Highschool Diploma
Well trained on ask tell tell about credit cards
Timeline
Online Personal Shopper
Target
03.2025 - 05.2025
Sale Associate
American Eagle
02.2025 - Current
Store Manager
Kung Fu Tea
08.2024 - 12.2024
Store Manager
Nguyen Le Pharmacy
03.2017 - 07.2024
Sale Associate
Save More Chemist
01.2016 - 07.2016
Crew Trainer
McDonald's
11.2012 - 12.2015
Bachelor of Dental Technology - Dental Technology
Tafe College
The Degree of Pharmacist - Pharmacist
Lac Hong University
High School Diploma -
Kingsgrove Highschool
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