Mya Algarin
New York
Summary
Dynamic and dedicated professional with extensive experience in customer service at Fusion Tavern. Proven ability to enhance guest satisfaction through strong multitasking and conflict resolution skills. Adept at managing reservations and maintaining cleanliness, ensuring a welcoming atmosphere while efficiently handling high-pressure situations. Committed to fostering positive relationships and delivering exceptional service.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in any role.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Fusion Tavern
06.2025 - 09.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in coordinating dining room setup to enhance customer experience.
- Provided menu information and answered guest inquiries effectively.
- Collaborated with waitstaff to address guest needs efficiently.
- Maintained cleanliness and organization of host station for operational efficiency.
- Monitored dining area to ensure guest satisfaction and resolve issues proactively.
- Adapted to changing priorities during peak service hours, maintaining composure under pressure.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Arcade Attendant
Splashdown Waterpark
06.2022 - 09.2022
- Assisted customers in operating arcade machines and understanding game rules.
- Maintained cleanliness and organization of gaming areas to enhance customer experience.
- Monitored equipment functionality, reporting malfunctions to ensure timely repairs.
- Provided friendly, responsive service, fostering positive interactions with patrons.
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Organized game schedules and events, promoting engagement among visitors.
- Collaborated with team members to maintain a safe and welcoming environment.
- Adapted quickly to changing customer needs and preferences during peak hours.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Cashier
Pleasant Ridge Pizzeria
05.2022 - 09.2022
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Handled cash and credit transactions accurately, minimizing discrepancies.
- Collaborated with team members to improve service delivery during peak hours.
- Adapted quickly to changes in product offerings and promotions, ensuring accurate communication to customers.
- Supported inventory management by restocking merchandise as needed on the sales floor.
- Resolved customer complaints professionally, contributing to improved customer satisfaction ratings.
Education
Associate of Science - Nursing Education
Dutchess Community College
Poughkeepsie, NY06-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Personal presentation
- Relationship building
- Reservation handling
- Table bussing
- Payment processing
- Supply restocking
- Social perceptiveness
Timeline
Restaurant Hostess
Fusion Tavern
06.2025 - 09.2025
Arcade Attendant
Splashdown Waterpark
06.2022 - 09.2022
Cashier
Pleasant Ridge Pizzeria
05.2022 - 09.2022
Associate of Science - Nursing Education
Dutchess Community College