Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Mya Brown

Wonder Lake,IL

Summary

Responsible and dedicated professional with proven abilities in client satisfaction and attentiveness. Meets employer expectations with compassion and love for every and all creatures. Enthusiastic and successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, bed side manner and relationship-building. Calm in crises with skills to ease and reassure. Quick study and always eager to learn and see things from new perspectives! Comfortable around strong smells.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Veterinary Assistant

Banfield Pet Hospital
Wonder Lake, IL
07.2023 - Current
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Sterilized and maintained veterinary care instruments and equipment.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Ensured that cages were kept clean at all times.
  • Administered immunizations and treatments following veterinarian instructions.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Prepared laboratory slides for microscopic examinations.

Client Service Coordinator

Banfield Animal Hospital
Wonder Lake, IL
07.2022 - Current
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Scheduled and confirmed appointments based on customer availability.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Personalized client experience, identifying unique needs and providing information and services to match.
  • Managed client accounts, including billing, payments and scheduling of services.
  • Developed strong relationships with clients through regular contact and follow-up communication.
  • Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
  • Monitored incoming emails from clients and responded accordingly within 24 hours.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.

Pet Care Assistant

Banfield Animal Hospital
Wonder Lake, IL
07.2022 - Current
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Monitored pets for stress, behavioral and health issues, fostering safety.
  • Maintained clean and orderly play yards, kennels and cages.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Cuddled and snuggled, making pets feel safe and loved in owner's absence.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Kept work area clean and organized at all times.

Education

Associate of Applied Science - Microbiology And Immunology

McHenry County College
Crystal Lake, IL
05-2025

Some College (No Degree) - Veterinary Technology

Penn Foster Career School
Scranton, PA

Skills

  • Client Communication
  • Appointment Scheduling
  • Veterinary Standards and Procedures
  • Child Supervision
  • Emergency Response
  • Housekeeping
  • Meal and Snack Preparation
  • CPR Certified
  • Positive and Professional
  • Puzzle and Game Play
  • Reliability
  • Personable Nature
  • Conflict Resolution

Affiliations

  • Bookworm
  • Gardening
  • Spending time with friends and family

Certification

  • CPR certified

References

References available upon request.

Timeline

Veterinary Assistant

Banfield Pet Hospital
07.2023 - Current

Client Service Coordinator

Banfield Animal Hospital
07.2022 - Current

Pet Care Assistant

Banfield Animal Hospital
07.2022 - Current

Associate of Applied Science - Microbiology And Immunology

McHenry County College

Some College (No Degree) - Veterinary Technology

Penn Foster Career School

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Mya Brown