Mya Burke
Mooresville,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Pediatric Hair Solutions
Charlotte, NC
02.2019 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
Hostess
Sports Page Food and Spirits
Denver, NC
08.2020 - 07.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on the waitlist.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
Associate of Applied Science - Criminal Justice
Gaston College
Dallas, NC05.2033
North Lincoln High School
Lincolnton, NC05.2020
Skills
- Customer Service
- Project Management
- Process Optimization
- Telephone Etiquette
- Schedule Mastery
- Customer Relations
- Complaint Resolution
- Good Communication Skills
Timeline
Hostess
Sports Page Food and Spirits
08.2020 - 07.2021
Customer Service Specialist
Pediatric Hair Solutions
02.2019 - Current
Associate of Applied Science - Criminal Justice
Gaston College
North Lincoln High School