Mya Buckles
Shermans Dale,PA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Part Time Sales Associate
Kohl's Department Store, 0644
Carlisle, PA
10.2023 - Current
- Extremely flexible and eager to learn new tasks and achievements each day
- Conduct great customer service while maintaining a positive "yes we can" attitude
- Achieved the role and status of the Men's Department Lead, then Service Supervisor, and Operations Supervisor; which allowed for directing and leading a proficient team
- Analyzed customer feedback to identify areas for service improvement and product selection.
- Built relationships with customers to encourage repeat business.
- Learned to merchandise appropriately to drive sales and improve customer satisfaction
- Maintain an organized workspace to perform daily tasks in an efficient and timely manner
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to achieve sales targets and maintain store standards.
- Trained new associates on operational procedures and customer service protocols.
Part Time Sales Associate
Target Corporation (Target)
Mechanicsburg, PA
07.2022 - 10.2023
- Completed customer orders in a proficient and timely manner
- Obtained the "Trainer" status to help train and build a more efficient team
- Executed great customer interactions and service, along with a positive and healthy work environment
- Obtained the "Captain" title and lead an amazing team
- Extremely flexible and more than willing to learn new tasks which led to obtaining the "Captain" title of multiple departments
Part Time Sales Associate
Kohl's Department Store, 0644
Mechanicsburg, PA
07.2020 - 07.2022
- Managed a clean, organized, and efficient workspace
- Assisted customers with finding the perfect product based off of their needs and wants
- Executed great customer service, along with returns and purchases
- Performed well with time management and making sure the task at hand is completed efficiently
- Maintained a positive and healthy work environment
- Obtained award for great customer interaction and service
Education
High School Diploma - Nursing
CPACTC
Mechanicsburg, PA06.2022
Diploma - undefined
West Perry High School
Elliottsburg, PA06.2022
Skills
- Customer service, Customer Relationship Management, Time management, Organizational Skills, Communication skills, Presentation Skills, English, Computer literacy, Microsoft word, Leadership Development, Leadership Training, Leadership Experience
Accomplishments
- Project Development - Collaborated with a team of service associates in the development of excellent customer service and sales.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month” in 2023 and 2024.
Timeline
Part Time Sales Associate
Kohl's Department Store, 0644
10.2023 - Current
Part Time Sales Associate
Target Corporation (Target)
07.2022 - 10.2023
Part Time Sales Associate
Kohl's Department Store, 0644
07.2020 - 07.2022
Diploma - undefined
West Perry High School
High School Diploma - Nursing
CPACTC