Mya Ellis
Ocala,FL
Summary
Detail-oriented team member with a strong background in optimizing inventory management and enhancing operational flow. Committed to delivering exceptional customer service and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Target
Ocala, FL
08.2024 - Current
- Processed customer orders efficiently, ensuring timely fulfillment and accuracy.
- Operated warehouse equipment to manage inventory levels and optimize stock organization.
- Collaborated with team members to maintain clean, safe work environments in compliance with safety standards.
- Assisted in loading and unloading merchandise, minimizing damage and enhancing operational flow.
Call Center Representative
Ansafone
Ocala, FL
09.2022 - 10.2024
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Resolved complex customer issues through effective problem-solving and communication skills.
- Trained new representatives on call handling procedures and company policies to enhance team performance.
- Streamlined call routing processes, improving response times and customer satisfaction ratings.
Fuel Station Attendant
Walmart
Ocala, FL
09.2019 - 08.2023
- Operated fuel pumps and maintained cleanliness of fueling area.
- Assisted customers with inquiries and provided efficient service.
- Managed cash register transactions and ensured accurate end-of-shift reconciliation.
- Monitored fuel inventory levels and communicated restock needs to management.
- Trained new staff on safety protocols and customer service standards.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Coordinated with team members to optimize workflow during peak hours.
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
Opening Shift Leader
Taco Bell
Ocala, FL
07.2016 - 08.2019
- Supervised opening shift operations, ensuring efficient workflow and adherence to safety standards.
- Trained team members on food preparation and customer service protocols for optimal performance.
- Managed inventory levels, coordinating stock replenishment to minimize waste and enhance availability.
- Implemented quality control measures to maintain food safety and presentation standards during peak hours.
Education
High School Diploma -
West Port Highschool
Ocala, FL04-2017
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Friendly and courteous
- Time management
- Excellent communication
- Work prioritization
- Punctual and reliable
Timeline
Fulfillment Associate
Target
08.2024 - Current
Call Center Representative
Ansafone
09.2022 - 10.2024
Fuel Station Attendant
Walmart
09.2019 - 08.2023
Opening Shift Leader
Taco Bell
07.2016 - 08.2019
High School Diploma -
West Port Highschool