Mya Ford
Goodyear,AZ
Summary
Skilled Restaurant Hostess with proven expertise in dining room management and exceptional dining customer service, honed at Bjs Restaurants Inc. and Dennys Corp. Excels in group reservations and floor plan organization, enhancing dining experiences through efficient seating and high-volume dining management. Demonstrates a friendly demeanor and adeptness in cash handling, significantly improving guest satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Bjs Restaurants Inc
Peoria, AZ
07.2024 - 01.2025
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided menus and answered questions about menu items and specials.
Restaurant Hostess
Dennys Corp
Goodyear, AZ
11.2023 - 01.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Helped service staff handle demand by distributing food and beverages.
- Took beverage orders and served drinks during peak meal times.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Verified accuracy of orders before delivering them to customers' tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted guests and sat customers at tables or in waiting areas.
- Accepted payments from guests for dine-in and take-out foods.
Education
Estrella Foothills High School
Goodyear, AZSkills
- Dining room management
- High volume dining
- Dining customer service
- Group reservations management
- Table setting arrangements
- Friendly demeanor
- Cash handling
- Payment processing
- Floor plan organization
- Greeting guests
- Memory retention
Languages
English
Professional
Spanish
Professional
Timeline
Restaurant Hostess
Bjs Restaurants Inc
07.2024 - 01.2025
Restaurant Hostess
Dennys Corp
11.2023 - 01.2024
Estrella Foothills High School
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