Mya Grant
Justin,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Quality Lead Technician
Biolife Plasma Services
North Richland Hills, TX
08.2023 - Current
- Enhanced product quality by implementing rigorous inspection protocols and providing feedback to production teams.
- Reduced defect rates by conducting thorough root cause analyses and implementing corrective actions.
- Streamlined quality assurance processes by developing and maintaining clear documentation for all procedures.
- Increased customer satisfaction with consistent product performance through regular monitoring of key performance indicators.
Lead Technician
Biolife Plasma Services
05.2020 - Current
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Perform venipuncture on Donors to properly collect Plasma
- Correctly verify information of donors and use this to properly identify specimens.
- Reviewed patient records for accuracy and completeness.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining great customer service.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Developed and implemented training processes to achieve high quality of care for patients.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
Medication Aid/ Caregiver
Beehive Homes Of Levelland
03.2018 - 02.2020
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept digital records of patient details, medications, and other activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Administered medications to patients and remained vigilant for negative side effects.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Education
Certified Nurses Aid
Three Star Nursing
Lubbock, TX04.2018
Phlebotomy
South Plains College
Levelland, TX11.2017
Skills
- Patient Relations
- Staff Phlebotomy Training
- Information Gathering
- Sharps Collection
- Decision Making
- Written and Verbal Communication
- Problem Solving
- Quality Control
- Medical History Taking
- Customer Service
- Team Leader
- Task Prioritization
- Attention to Detail
Timeline
Quality Lead Technician
Biolife Plasma Services
08.2023 - Current
Lead Technician
Biolife Plasma Services
05.2020 - Current
Medication Aid/ Caregiver
Beehive Homes Of Levelland
03.2018 - 02.2020
Certified Nurses Aid
Three Star Nursing
Phlebotomy
South Plains College