Mya Johnson
Naperville,IL
Summary
Hardworking Customer Service Representative with 3 years of experienceworking with customers nationwide . Trained in project and timemanagement with extensive knowledge of customer care and provenmultitasking abilities. Committed to maintaining professionalrelationships with clients to increase profitability and drive businessresults.
Overview
10
10
years of professional experience
Work History
CNA
St Patrick’s Nursing and Rehabilitation
Naperville, IL
08.2024 - Current
CNA
Clipbaord
06.2022 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Snap Diagnostics
Wheeling, IL
10.2020 - 06.2022
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Recommended products and services to members and educated customers about relevant offerings.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Assisted associates with problem resolutions.
- Communicated with clients over various platforms such as phone, email, web portal and chat.
- Provided expert service by communicating information to customers and following up on promises.
- Responded to customer questions and complaints and documented consumer communications.
- Conducted follow-up calls at customer locations.
- Validated data and resolved problems related to system-generated information.
Assistant Manager
Signature Slabs
Naperville, IL
11.2019 - 10.2020
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across restaurant.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Coached and managed performance for restaurant associates and developed bench of talented workers.
- Coordinated work handoffs and schedules.
- Analyzed productivity reports to manage overall performance.
- Attended store walkthroughs with management and followed-up on directives and recommendations.
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values.
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards.
- Led by example as role model for company core values and company culture.
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
- Developed food storage and rotation metrics and maintained team member compliance.
Customer Service Representative
Sonova
Warrenville, IL
01.2017 - 09.2019
Receptionist
Americas Best
Aurora, IL
01.2016 - 12.2016
Key Holder
Popcorn Haven
Aurora, IL
05.2015 - 01.2016
- Achieved daily sales objectives for [Type] retail store, including credit and loyalty program promotion.
- Trained new team members to adhere to company policies and service standards in addition to mentoring on job-specific skills.
- Supported loss prevention by reporting suspicious behavior or inventory issues detected at checkout.
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution.
- Managed cash drawer drops and prepared daily bank deposits.
- Oversaw store opening and closing functions and managed task delegation.
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols.
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.
Education
High School -
Metea Valley High School
NapervilleBachelor Of Health Science -
Rasmussen University
Aurora ILSkills
- Customer support
- Sales promotion
- Problem-solving
- Customer service
- Clerical support
- Administrative support
- Issue resolution
- Visitor management
- Mail routing
- Store operations
- Employee scheduling
- Inventory management
- Credit card processing
- Order fulfillment
- Complaint resolution
- Report preparation
- Data entry
- Multi-line phone skills
- Sales strategy
- Retail support
- Key holder
- Money handling
- Technical support
- Telephone etiquette
- Listening skills
- Training development
Timeline
CNA
St Patrick’s Nursing and Rehabilitation
08.2024 - Current
CNA
Clipbaord
06.2022 - 07.2024
Customer Service Representative
Snap Diagnostics
10.2020 - 06.2022
Assistant Manager
Signature Slabs
11.2019 - 10.2020
Customer Service Representative
Sonova
01.2017 - 09.2019
Receptionist
Americas Best
01.2016 - 12.2016
Key Holder
Popcorn Haven
05.2015 - 01.2016
High School -
Metea Valley High School
Bachelor Of Health Science -
Rasmussen University