Mya Johnson

Answer and route phone calls, providing professional communication with patients, caregivers, and healthcare providers.

· Maintain accurate patient records and documentation in the home health electronic medical record (EMR) system.

· Organize and maintain files, medical supplies, and office inventory.

· Ensure HIPAA compliance and uphold patient confidentiality in all communications and documentation.

• Oversaw a caseload of 40+ individuals with varying levels of need.

• Conducted regular home visits and coordinated crisis interventions.

• Facilitated interdisciplinary team meetings and person-centered planning.

• Ensured documentation accuracy for annual reviews and audits.

• Manage care coordination for adults with developmental disabilities in residential and community settings.

• Conduct intake assessments and develop individualized service plans (ISPs).

• Monitor client progress and ensure timely service delivery.

• Advocate for clients’ access to healthcare, housing, and community resources.

• Maintain compliance with Medicaid Waiver programs and state regulations.