Mya Johnson
Capitol Heights,MD
Summary
Detail-oriented Client Service Associate with experience in customer service, cash auditing, and fast-paced warehouse operations. Known for strong organizational skills, accuracy in financial handling, and the ability to support both customers and team members. Reliable, hardworking, and seeking a role where dedication and efficiency are valued.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Amazon
District Heights, MD
11.2025 - 01.2026
- Sorted, scanned, and labeled packages for delivery routes
- Loaded and staged packages for delivery drivers
- Maintained a clean and safe work area in compliance with safety guidelines
- Met productivity and quality goals in a high-volume environment
- Assisted with problem-solving for damaged or missing packages
- Followed standard operating procedures and team instructions
Customer Service Manager / Bookkeeper
Shoppers Food Warehouse
Landover, Maryland
05.2023 - 11.2025
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Authorized register overrides and resolved transaction issues
- Assigned cashiers to registers and adjusted coverage as needed
- Audited cash tills and identified discrepancies
- Pulled and reviewed nightly financial and sales reports
- Reconciled daily cash totals and system records
- Prepared cash bundles and deposits for pickup
- Maintained accurate cash logs and documentation
- Ensured compliance with cash-handling procedures
Education
High School Diploma -
Parkdale High School
Riverdale, MD05-2024
Skills
- New hire training
- Patience and empathy
- Multitasking and organization
- Cash handling and management
- Conflict resolution
- Exchanges processing
- Attention to detail
- Money handling
- Customer assistance
- Clear communication
Timeline
Warehouse Associate
Amazon
11.2025 - 01.2026
Customer Service Manager / Bookkeeper
Shoppers Food Warehouse
05.2023 - 11.2025
High School Diploma -
Parkdale High School